Relationship Associate - Digital Services

Relationship Associate
- Digital Services

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

AFC's core values are:
Elevating Relationships, Powered by Passion, Vision-driven, and Dedicated to You.

What we offer includes competitive pay, medical, dental, and vision benefits, immediately vested 401K or RRSP with company match, paid vacation, personal, and sick time, paid maternity and paternity leave, employer-paid short-term disability, long-term disability, life insurance, and AD&D, robust employee assistance program, employer paid Leap into Service Day to volunteer, tuition reimbursement for eligible programs, and opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

We're looking for a Relationship Associate
- Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a servicing team responsible for providing support to digital markets allowing field employees to spend more time with customers. The ideal candidate will have experience in customer-facing roles, sales or sales support, and a keen eye for attention to detail.

Responsibilities:

• Develop an understanding of customer needs by using customer relationship management tools and work queues.
• Identify dealer needs to promote product solutions and campaigns.
• Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
• Manage, service, and mitigate risk on customer accounts.
• Manage existing accounts and drive new growth opportunities.
• Provide same‑day servicing on all tasks/transactions to support digital markets.
• Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer's business needs.
• Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
• Work closely with operational resources to ensure timely resolution of issues while maintaining strong communication with internal and external stakeholders.

Must haves:

• Two years of experience in customer‑facing, sales, or sales support roles.
• Ability and desire to frequently travel within your market to support our current and prospective customer base.
• Desire and experience working in a multi‑faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
• Ability to use and understand technology required for your position such as mobile applications and software.
• Ability to work independently and autonomously when needed as well as part of a team.
• High level of accountability towards local goals and business targets.

Nice to haves:

• Previous auto industry experience.
• Experience with Google Workspace, Salesforce, and Tableau.