Construction Field Specialist

Biltmore Company is seeking an experienced Construction Field Specialist to take a lead role in residential home warranty and homeowner service. This position is responsible for taking warranty issues from initial homeowner concerns through final resolution. The right person will have strong residential construction experience and be able to inspect homeowner warranty concerns in the field, determining warranty coverage and root cause, understand how it should be properly repaired, and coordinate warranty coverage and scope of work through coordinating subcontractors and managing multi-trade repairs, while documenting photos and communications in the field.

Completing minor repairs when practical and maintaining strong homeowner communication throughout the process is key. This is a hands-on, in-field position, but it is not primarily a handyman role. The Construction Field Specialist should be comfortable making minor repairs when they can be efficiently handled in-house, while also having the experience and judgment to recognize when a specialized trade partner is needed.

Common issues to diagnose involve roofing, siding materials, concrete, landscape & drainage, framing, windows, insulation, plumbing, electrical, HVAC, doors, cabinetry, flooring, drywall, trim, paint. Just as important, this person is Biltmore's primary representatives to our homeowners after their home is complete. We are looking for someone who communicates well, enjoys problem solving while helping people, takes pride in their work and takes ownership of an issue until it is fully resolved.

• Conduct on-site inspections of completed homes to evaluate homeowner warranty concerns
• Identify the source and cause of construction issues and determine the appropriate repair or next step
• Develop a clear plan for resolving each issue and follow it through to completion
• Determine when an issue can be handled in-house and when a specialized subcontractor or vendor is needed
• Personally complete minor repairs when they are within your skill set and can be efficiently handled in-house
• Evaluate issues involving roofing, siding materials, concrete, landscape & drainage, framing, windows, insulation, plumbing, electrical, HVAC, doors, cabinetry, flooring, drywall, trim, paint and other residential construction components
• Take photographs and document findings, recommended repairs, and completed work
• Inspect completed repairs to ensure they meet Biltmore's quality standards

• Coordinate warranty repairs with subcontractors and vendors when specialized work is required
• Clearly communicate the issue, scope of work, and expected finished result to trade partners
• Work with Biltmore's Warranty Manager to schedule and coordinate repairs
• Monitor trade partners to ensure work is completed correctly and in a timely manner
• Hold subcontractors accountable for workmanship and completion
• Inspect completed work and coordinate additional corrections when necessary
• Help determine the next course of action when an initial repair does not fully resolve an issue

• Meet directly with homeowners to inspect concerns and discuss findings
• Clearly explain the proposed repair and what the homeowner should expect throughout the process
• Help homeowners understand what is and is not covered under the home's warranty
• Maintain professional and consistent communication throughout the warranty process
• Address homeowner concerns and difficult situations calmly and professionally
• Educate homeowners on proper home maintenance when appropriate
• Represent Biltmore professionally and help maintain a positive relationship with homeowners after construction is complete