Support Assistant, Amusement Software Division

Ideal Software Systems, an innovator in business management systems for 30 years, is seeking a talented Support Assistant as the first point of contact to the customers we serve. The Ideal candidate should be customer oriented, possess excellent communication skills and a pleasant personality, and have experience in handling a high volume of calls and triaging on a multi-line phone system.

• Field and triage a high volume of calls on a multi-line phone system
• Serve as company’s first point of contact for incoming customer calls
• Perform other reasonable administrative duties as requested by Supervisor

• High school diploma or GED
• Two years of related experience
• Knowledge of PCs and familiarity with common programs such as Microsoft Outlook, Word and Excel
• Ability to type quickly while listening
• Ability to work within a team-based environment
• Dependability and a strong work ethic
• Ability to multi-task is required
• Excellent verbal and grammatical skills

• Competitive base salary commensurate with experience
• Major medical and dental insurance
• 401k plan
• Health and fitness center membership
• Paid vacation and holidays
• Personal days
• Live and work in a great location for family