EVV Clerk

POSITION SUMMARY:

Electronic Visit Verification Clerk (EVV) responsibilities include: managing scheduling and staffing processes, staff selection, maintaining client satisfaction, monitoring Call Dashboard to ensure aides report to assignment, documenting and reporting as necessary.

• Makes all schedule changes and updates as necessary, and covers all open cases.
• Answers all incoming phone calls.
• Goal is to maximize visits.
• Monitors Call Dashboard according to agency policy, and documents each visit when an aide fails to call in or out.
• Notifies client and supervisor of any changes in service in a timely manner.
• Documents all miss-visits with appropriate reasons.
• Communicates with aides to ensure clock in/out.
• Communicates with HR about any aide who is unable/unavailable to work.
• Reports all incidents and changes in patient status to supervisor for incident report.
• Transfers all client complaints to supervisor if unable to resolve.
• Assists with all agency job functions as needed due to absence and overflow.

• Computer skills required; excel, word …
• Must have flexibility in work schedule.
• Must have the ability to write and document appropriately.
• Must have great phone and communication skills.
• Must be able to utilize basic computer software integral to agency operations after initial training period.
• Multi‑tasking capability is a must.
• Must be able to carry a big responsibility.
• Must have knowledge of all policies and procedures related to coordination (given upon hire).
• Must be an active listener, have social perceptiveness, and be a critical thinker.
• Must be able to manage time and be a complex problem solver; needs ability to monitor and assess performance.
• Must be able to negotiate.
• Must contain a pleasant attitude and patience at all times.

We value our caregivers and offer a comprehensive benefits package, including:

• Dental, vision, short‑term disability, accident, cancer, and life insurance options.
• 401(k) retirement savings plan.
• Paid time off (PTO) and flexible scheduling to support work‑life balance.
• Referral program.
• Daily pay access.
• Paid orientation and training.

Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

Job Type: Full‑time

Workday hours: 8am-5pm

Work week:
Monday-Friday