US Program Associate

Give Directly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time
100’s Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Mississippi, USA

This role will require regular travel to Rx Kids sites across Mississippi to support in-person activities related to community outreach and program launch. This travel would require a car, driver’s license, and insurance. In addition, there will be travel to New York or elsewhere in the US for team events 2-3 times per year.

This position will primarily support Rx Kids, a universal, unconditional cash allowance program targeted at expectant parents and infants. The program is running in over 60 communities across Michigan and Ohio, and it will now be expanding to Mississippi. This role is expected to work closely with our program partners, including Michigan State University and local community partners.

• Lead customer service, including directly supporting recipients via an email-based help desk and through phone support, with the potential to oversee additional customer service staff or contractors as the program scales
• Coach applicants through the intake process with a focus on applicants who are experiencing significant barriers
• Case manage applicant/recipient concerns, adhering to Give Directly’s safeguarding and protection policies
• Meet periodically with recipients in person to build trust and to identify problems or areas for program or process improvements
• Serve as a trusted resource for recipients, responding to their communications in a timely and professional manner
• Respond to and resolve one-off recipient issues through communication, data entry, and/or escalation of more serious matters to the appropriate individuals
• Lead select operational processes, including conducting verification of applications directly and overseeing other verification staff as the program scales
• Support other field ops processes, including payments and follow-up surveys, and execution across various program stages

• Support a range of operational and project management duties to ensure Give Directly’s U.S. projects are executed with excellence and in line with our values, particularly “recipients first”
• Support whole-team knowledge management and process documentation, refreshing protocol and process docs regularly
• Work closely with other members of the U.S. team to identify process challenges and propose solutions (e.g. increasing operational efficiency, improving recipient experience)
• Become an expert in the various tech systems used to support project execution and excellence
• Track and report operational and efficiency metrics
• May be responsible for managing other individuals, such as verification support staff
• Coordinate with internal and external stakeholders, including with tech partners, research partners, and customer service teams

• Cultivate and maintain relationships with implementing partners, key community members, and local service organizations
• Serve as the local program representative and community liaison for Rx Kids, supporting local partners and educating…