Treasury Management Services Specialist

• Assist with processing inbound and outbound ACH files while meeting Federal Reserve deadlines
• Meet service level agreements for fraud, release date funding, resets, risk, rejects, customer calls, research, GL entries, and ACH setup and maintenance in PEP+
• Perform all department functions while meeting service level agreements and productivity and accuracy standards
• Research ACH issues using NACHA rules and identify appropriate solutions
• Perform quality reviews on completed work
• Identify and fill production gaps with minimal supervision
• Increase productivity as needed to meet processing deadlines
• Communicate with internal colleagues and external customers by email, phone, and written correspondence
• Resolve ACH research issues and provide excellent customer service
• Adhere to bank policies and procedures and comply with regulatory requirements
• Follow effective controls and processes to measure, monitor, and control risks
• Perform other duties as assigned

• High School diploma or GED required
• 3 or more years of customer service experience
• Experience with ACH and/or NACHA
• Knowledge of ACH processing and NACHA rules
• Ability to work independently and as a member of a team on multiple tasks
• Ability to meet fast-paced processing deadlines
• Excellent organization and prioritization skills
• Experience working with other departments to resolve outstanding items
• Detail oriented
• Excellent written, verbal, and listening communication skills
• Experience with MS Office Suite products (Excel, Word, Access), PEP+, TMIS, Passport, and Monarch preferred
• Must be currently authorized to work in the United States on a full-time basis
• Huntington will not sponsor applicants for immigration benefits

Demonstrates expertise in ACH processing and NACHA rules, ensuring compliance with regulatory requirements while providing exceptional customer service. Proficient in managing multiple tasks and meeting fast-paced processing deadlines with a focus on accuracy and productivity.

• ACH Processing
• NACHA Rules
• Customer Service Experience
• MS Office Suite
• PEP+

• ACH Processing
• NACHA Rules
• Quality Review
• Research Skills
• GL Entries
• Risk Management
• Fraud Prevention
• Data Entry
• Problem Solving
• Detail Oriented

• Excellent Communication Skills
• Organization Skills
• Prioritization Skills
• Team Collaboration
• Independence

• Federal Reserve Deadlines
• Service Level Agreements
• Customer Calls
• Production Gaps
• Bank Policies
• Regulatory Compliance

• MS Office Suite
• PEP+
• TMIS
• Passport
• Monarch