Implementation Specialist

Position Summary

Ideal Software Systems is seeking a motivated and technically skilled Implementation Specialist to join our growing Professional Services team. This role is responsible for deploying, configuring, and supporting software and hardware solutions for customers throughout North America. The Implementation Specialist serves as a trusted advisor during customer onboarding and deployment projects, ensuring successful installation, configuration, training, and go-live support. This position combines technical expertise, customer engagement, project coordination, and problem-solving to deliver exceptional customer outcomes.

• Work with cutting-edge software and payment technologies
• Travel to customer locations across the United States and internationally
• Gain experience in software deployment, networking, payments, and operations
• Develop skills leading to consulting, project management, customer success, and technical leadership opportunities

Software Implementation, Customer Training & Support, Technical Services, Project Coordination, Travel & Field Services

Strong troubleshooting skills, Windows knowledge, networking fundamentals, customer-facing communication skills, project coordination abilities, and willingness to travel