Support Assistant, Amusement Software Division

Overview

Ideal Software Systems, an innovator in business management systems for 30 years, is seeking a talented Support Assistant as the first point of contact to the customers we serve. The ideal candidate should be customer oriented, possess excellent communication skills and a pleasant personality, and have experience in handling a high volume of calls and triaging on a multi-line phone system.

• Field and triage a high volume of calls on a multi-line phone system
• Serve as the company’s first point of contact for incoming customer calls
• Perform other reasonable administrative duties as requested by Supervisor

• High school diploma or GED
• Two years of related experience
• Knowledge of PCs and familiarity with common programs such as Microsoft Outlook, Word and Excel
• Ability to type quickly while listening
• Ability to work within a team-based environment
• Dependability and a strong work ethic
• Ability to multi-task
• Excellent verbal and grammatical skills

• Competitive base salary commensurate with experience
• Major medical and dental insurance
• 401k plan
• Health and fitness center membership
• Paid vacation and holidays
• Personal days
• Live and work in a great location for family

Ideal is a progressive technology company with a legacy of providing quality integrated hardware and software systems and support to the amusement, family entertainment and financial markets. Ideal’s rapidly growing client base, aggressive product development path and dynamic work environment provide an exciting opportunity for talented individuals looking for career growth and significant advancement opportunities.