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Tech Support Specialist: Problem-Solving & Customer Care
Job in
Meridian, Lauderdale County, Mississippi, 39309, USA
Listed on 2026-08-18
Listing for:
idealsoftwaresystems
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Ideal Software Systems is seeking a Technical Support Specialist to be the primary contact for customers after implementation, delivering technical assistance, troubleshooting, training, and ongoing support to ensure customers maximize value of software and hardware.
You will work with customers via phone, email, remote sessions, and ticketing systems; collaborate with Implementation, Development, Product and Operations; help resolve issues, document resolutions, and create knowledge base
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