Level 2 Engineer

Our client is seeking a well-rounded Level 2 IT Engineer to join their growing MSP team. The role will focus on escalated support from Level 1, hands-on troubleshooting, and delivering a high level of customer service in a client-facing capacity. This position is fully remote.

Level 2 IT Engineer's Responsibilities and Duties:

• Serve as the primary escalation point for Level 1 support issues
• Provide hands-on desktop and helpdesk support across Windows and Mac environments
• Administer and troubleshoot Microsoft 365, Azure, and Active Directory environments
• Configure, maintain, and support client networks, including routers, switches, and firewalls
• Perform network setup, troubleshooting, and remediation (approximately 30% of the role)

Level 2 IT Engineer's Qualifications and Skills:

• At least 3 years of experience in IT support, preferably within an MSP environment
• Strong knowledge of Windows and Mac (Apple) operating systems
• Hands-on experience with Microsoft 365, Azure, and Active Directory
• Solid networking experience, including firewall configuration and troubleshooting
• Ability to work across a wide range of technologies and adapt quickly in a fast-paced environment
• Excellent communication skills with a customer-first mindset

Right Click is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.