Universal Banker

• Location 3210 East Main Street,Merrill, WI, 54476,United States
• Employee Type FT Regular Non-Exempt

• Name Brittney Bierman

The Universal Banker supports both consumer and business clients by addressing business needs, identifying financial opportunities, and delivering tailored solutions that foster long‑term relationships and branch growth.

• Provide friendly, accurate service for everyday banking transactions including deposits, withdrawals, loan payments, wires, and foreign currency exchanges.
• Opening, closing, and maintaining consumer and business accounts, including ownership and beneficiary updates.
• Engage in meaningful financial conversations to uncover client goals and recommend products and services that align with their needs.
• Guide customers through the mobile and digital banking experience, ensuring they feel supported and confident using technology.
• Educate customers on digital tools such as mobile deposits, account alerts, and e‑statements.
• Issue debit cards and assist with mobile wallet setup, travel notices, and ATM locator tools.
• Navigate business customers through digital banking solutions like positive pay, ACH, mobile deposit, remote deposit capture and business credit cards.
• Lead moderately complex banking interactions such as credit card support, IRA servicing, and business account setup.
• Proactively onboard and follow up with clients to ensure satisfaction and uncover opportunities to strengthen long‑term relationships.
• Monitor suspicious activity and apply fraud detection procedures, escalating concerns promptly and appropriately.
• Collaborate with the branch team to uphold audit and operational standards, ensuring compliance requirements are met.
• Drive growth through consultative engagement, cross‑selling, and qualified referrals across digital and in‑person channels.
• Maintain accurate CRM records and support branch initiatives.
• Represent the bank at community events and participate in strategic projects.

This is a regular full‑time, hourly non‑exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CDT Monday through Friday and 9 am to 12 pm CDT on Saturdays.

This position will work on‑site at our branch location in Merrill, WI.

You do what is right over what is easy, and you are driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

• Associate’s or Bachelor’s degree in Business Administration, Finance, or a related field preferred.
• 2–4 years of experience in a client‑centric banking role, encompassing both transactional and consultative responsibilities.
• Completion of specialized programs (e.g., Personal Banker School) within the first year of employment is highly valued.
• Demonstrated proficiency in analysis, mathematics, and clear communication skills.
• Proven ability to build trust and deliver tailored, high‑quality service.
• Strong awareness of risk and compliance, supported by hands‑on experience in fraud prevention.
• Technologically adept and adaptable in dynamic, fast‑paced environments.
• A collaborative mindset with demonstrated leadership potential and a commitment to team success.
• Proficiency in Microsoft Office, CRM systems, and digital banking platforms.

Our promise of ICE extends to our employees as well. Eligible employees receive over 30 days off per calendar year, including 18 days of PTO to begin, an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.