Universal Banker

We are looking for a Universal Banker to serve both consumer and business clients through expert service, strategic engagement, and personalized financial guidance.

The Universal Banker supports clients by addressing business needs, identifying financial opportunities, and delivering tailored solutions that foster long‑term relationships and branch growth. The position is full‑time, non‑exempt, approximately 40 hours per week, based in Merrill, WI.

• Provide friendly, accurate service for everyday banking transactions including deposits, withdrawals, loan payments, wires, and foreign currency exchanges.
• Open, close, and maintain consumer and business accounts, ensuring accuracy and compliance.
• Engage in meaningful financial conversations to uncover client goals and recommend appropriate products and services.
• Guide customers through mobile and digital banking, promoting self‑service tools such as mobile deposits, account alerts, and e‑statements.
• Issue debit cards, assist with mobile wallet setup, travel notices, and ATM locator tools.
• Navigate business customers through digital solutions like positive pay, ACH, mobile deposit, remote deposit capture, and business credit cards.
• Lead moderately complex banking interactions (credit card support, IRA servicing, business account setup).
• Proactively onboard and follow up with clients, reinforcing trust and uncovering opportunities.
• Monitor suspicious activity and apply fraud‑detection procedures.
• Collaborate with the branch team to uphold audit and operational standards and compliance requirements.
• Drive growth through consultative engagement, cross‑selling, and qualified referrals across digital and in‑person channels.
• Maintain accurate CRM records and support branch initiatives.
• Represent Incredible Bank at community events and participate in strategic projects.

• Associate’s or Bachelor’s degree in Business Administration, Finance, or related field preferred.
• Minimum 24 years of experience in a client‑centric banking role, encompassing both transactional and consultative responsibilities.
• Completion of specialized programs (e.g., Personal Banker School) within the first year of employment is highly valued.
• Demonstrated proficiency in analysis, mathematics, and clear communication skills.
• Proven ability to build trust and deliver tailored, high‑quality service.
• Strong awareness of risk and compliance with experience in fraud prevention.
• Technologically adept and adaptable in dynamic, fast‑paced environments.
• Collaborative mindset with demonstrated leadership potential and commitment to team success.
• Proficiency in Microsoft Office, CRM systems, and digital banking platforms.

Incredible Bank offers a comprehensive benefits package, including more than 30 days off per calendar year, 18 days of PTO to begin, an anniversary holiday, birthday holiday, wellness holiday, and 12 observed bank holidays. Additional benefits and compensation details are discussed upon application.

Incredible Bank, founded in 1967, is a $2.0 billion‑asset institution with 17 branch locations and customers in all 50 states. Certified as a Great Place to Work, we prioritize culture, community, and innovative banking technology.