Service Manager - DevOps And Automation

Description
This is a hands-on Service Manager role responsible for leading day-to-day operations of a Dev Ops and Automation team while contributing to our client organization's cloud and automation strategy over the next 1-3 years. The role starts as a contract (remote possible) and converts to a full-time hybrid position (preferred locations include Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI).
Service Manager - Automation and Dev Ops

Location:

Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI
CTH - the direct reports will not actually report to this person until they are converted to FTE
Conversion salary - Sweet spot is $150,000/yr
What Success Looks Like
Smooth day-to-day Dev Ops operations
Improved ticket throughput and SLA adherence
Increased automation adoption
Team & Structure
Works closely with:

Dev Ops team (7 total, including offshore contractor)

Automation team (2 contractors)
Will eventually manage teams directly after conversion to full-time
Key Responsibilities
Team Leadership & Operations
Manage daily operations of a Dev Ops team (6-7 engineers, including offshore and contractors)
Lead and mentor a team of Dev Ops engineers and automation team members
Ensure work is aligned to SLAs and KPIs
Act as a hands-on leader, able to step in and resolve issues or take tickets as needed
Serve as a backup for on-call support
Service & Ticket Management
Oversee Service Now queues and backlog
Ensure tickets are prioritized, assigned, and resolved efficiently
Maintain visibility into operational health and service delivery
Automation & Continuous Improvement
Drive increased automation maturity (currently ~10% automated)
Identify and implement automation opportunities (e.g., queue management, DR, patching)
Partner with stakeholders to gather requirements and deliver process improvements
Contribute input on automation tools and technologies (e.g., Selenium)
Technical Oversight
Support and manage Java-based applications and Apache servers
Work across a mixed environment including:

- Azure Dev Ops, Git (CI/CD pipelines)

- AWS & Azure cloud platforms

- Service Now, Control-M, Pega, Guidewire
Oversee job scheduling and reporting processes (via Control-M)
Support transition from on-prem to SaaS (Control-M migration planned for 2027)
Strategy & Transformation
Contribute to 1-, 2-, and 3-year technology roadmap
Support ongoing cloud migration strategy (increasing focus on AWS)
Help guide modernization efforts including:

-SaaS adoption Automation expansion

-System transitions (e.g., Guidewire for claims/billing)
Additional Skills & Qualifications
Ideal Candidate Profile/Must-Have Skills
Strong people management and leadership experience
Hands-on experience in:

- Dev Ops environments

- Java applications & Apache servers

- Service Now ticketing systems
Experience managing production support / operations teams
Ability to balance technical execution with leadership responsibilities
Nice-to-Have

Experience with Control-M
prior experience in insurance or property & casualty industry
Exposure to cloud migration and SaaS transformations
Familiarity with automation frameworks (e.g., Selenium)
Please note that this role is a W2 role, it is NOT open to sponsorship, and is NOT open to C2C/partnership with a subvendor.
Job Type & Location
This is a Contract to Hire position based out of Merrill, WI.
Pay and Benefits
The pay range for this position is $60.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Merrill,WI.
Final date to receive applications
This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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