Service Manager - DevOps And Automation

Description

This is a hands-on Service Manager role responsible for leading day-to-day operations of a Dev Ops and Automation team while contributing to our client organization's cloud and automation strategy over the next 1-3 years. The role starts as a contract (remote possible) and converts to a full-time hybrid position (preferred locations include Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI).

Service Manager - Automation and Dev Ops

Location:

Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI

CTH - the direct reports will not actually report to this person until they are converted to FTE

Conversion salary - Sweet spot is $150,000/yr

What Success Looks Like

- Smooth day-to-day Dev Ops operations

- Improved ticket throughput and SLA adherence

- Increased automation adoption

Team & Structure

- Works closely with:

Dev Ops team (7 total, including offshore contractor)

Automation team (2 contractors)

- Will eventually manage teams directly after conversion to full-time

Key Responsibilities

Team Leadership & Operations

- Manage daily operations of a Dev Ops team (6-7 engineers, including offshore and contractors)

- Lead and mentor a team of Dev Ops engineers and automation team members

- Ensure work is aligned to SLAs and KPIs

- Act as a hands-on leader, able to step in and resolve issues or take tickets as needed

- Serve as a backup for on-call support

Service & Ticket Management

- Oversee Service Now queues and backlog

- Ensure tickets are prioritized, assigned, and resolved efficiently

- Maintain visibility into operational health and service delivery

Automation & Continuous Improvement

- Drive increased automation maturity (currently ~10% automated)

- Identify and implement automation opportunities (e.g., queue management, DR, patching)

- Partner with stakeholders to gather requirements and deliver process improvements

- Contribute input on automation tools and technologies (e.g., Selenium)

Technical Oversight

- Support and manage Java-based applications and Apache servers

- Work across a mixed environment including:

- Azure Dev Ops, Git (CI/CD pipelines)

- AWS & Azure cloud platforms

- Service Now, Control-M, Pega, Guidewire

- Oversee job scheduling and reporting processes (via Control-M)

- Support transition from on-prem to SaaS (Control-M migration planned for 2027)

Strategy & Transformation

- Contribute to 1-, 2-, and 3-year technology roadmap

- Support ongoing cloud migration strategy (increasing focus on AWS)

- Help guide modernization efforts including:

-SaaS adoption Automation expansion

-System transitions (e.g., Guidewire for claims/billing)

Additional

Skills & Qualifications

Ideal Candidate Profile/Must-Have Skills

- Strong people management and leadership experience

- Hands-on experience in:

- Dev Ops environments

- Java applications & Apache servers

- Service Now ticketing systems

- Experience managing production support / operations teams

- Ability to balance technical execution with leadership responsibilities

Nice-to-Have

- Experience with Control-M

- prior experience in insurance or property & casualty industry

- Exposure to cloud migration and SaaS transformations

- Familiarity with automation frameworks (e.g., Selenium)

Please note that this role is a W2 role, it is NOT open to sponsorship, and is NOT open to C2C/partnership with a subvendor.

Job Type & Location

This is a Contract to Hire position based out of Merrill, WI.

Pay and Benefits

The pay range for this position is $60.00 - $75.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Merrill,WI.

Final date to receive applications

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender…