Service Manager - DevOps And Automation

• Azure Dev Ops, Git (CI/CD pipelines)

Description

This is a hands-on Service Manager role responsible for leading day-to-day operations of a Dev Ops and Automation team while contributing to the organization’s cloud and automation strategy.

• Manage daily operations of a Dev Ops team (6-7 engineers, including offshore and contractors)
• Lead and mentor Dev Ops engineers and automation team members
• Ensure work is aligned to SLAs and KPIs
• Act as a hands-on leader, able to step in and resolve issues or take tickets as needed
• Serve as a backup for on-call support

• Oversee Service Now queues and backlog
• Ensure tickets are prioritized, assigned, and resolved efficiently
• Maintain visibility into operational health and service delivery

• Drive increased automation maturity (currently ~10% automated)
• Identify and implement automation opportunities (e.g., queue management, DR, patching)
• Partner with stakeholders to gather requirements and deliver process improvements
• Contribute input on automation tools and technologies (e.g., Selenium)

• Support and manage Java-based applications and Apache servers
• Work across a mixed environment including:
• Azure Dev Ops, Git (CI/CD pipelines)
• AWS & Azure cloud platforms
• Service Now, Control-M, Pega, Guidewire
• Oversee job scheduling and reporting processes (via Control-M)
• Support transition from on-prem to SaaS (Control-M migration planned for 2027)

• Contribute to 1-, 2-, and 3-year technology roadmap
• Support ongoing cloud migration strategy (increasing focus on AWS)
• Help guide modernization efforts including:
• SaaS adoption Automation expansion
• System transitions (e.g., Guidewire for claims/billing)

Devops, Azure, Aws, Cloud, selenium, git

Devops,Azure,Aws,Cloud

• Strong people management and leadership experience
• Hands-on experience in:
• Dev Ops environments
• Java applications & Apache servers
• Service Now ticketing systems
• Experience managing production support / operations teams
• Ability to balance technical execution with leadership responsibilities
• Experience with Control-M
• Experience in insurance or property & casualty industry
• Exposure to cloud migration and SaaS transformations
• Familiarity with automation frameworks (e.g., Selenium)

This is a Contract to Hire position based out of Merrill, WI.

The pay range for this position is $60.00 - $75.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Merrill,WI.

Final date to receive applications This position is anticipated to close on Aug 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without…