End User Computing Analyst

Description

Provide Tier 2 end-user technical support by troubleshooting, tracking, resolving, and communicating technology issues. This role supports break/fix activities, IMAC (Install, Move, Add, Change) requests, endpoint device support, and IT asset management processes to ensure a reliable and efficient user computing environment.

• Troubleshoot, document, track, and resolve hardware, software, and connectivity issues within the end-user environment.
• Provide break/fix support for desktops, laptops, tablets, mobile devices, printers, and related peripherals.
• Fulfill installation, move, add, and change (IMAC) requests for end-user technology equipment.
• Provide Tier 2 technical support and serve as an escalation point for complex user issues.
• Configure, deploy, maintain, and troubleshoot endpoint devices and software applications.
• Support Microsoft 365 applications, Outlook, Active Directory, and enterprise desktop technologies.
• Assist with software deployments, device refreshes, and workstation migrations.
• Support IT asset lifecycle processes including inventory tracking, deployment, recovery, and disposal.
• Escalate issues when appropriate and collaborate with other IT teams to ensure timely resolution.
• Maintain accurate incident, service request, and asset documentation.
• Deliver exceptional customer service while supporting users in high‑pressure situations.

• Provide break/fix support for end‑user devices and applications.
• Support IMAC activities and endpoint deployments.
• Manage and support IT asset management processes.
• Deliver Tier 2 support for desktops, laptops, tablets, mobile devices, and printers.
• Troubleshoot and resolve hardware, software, and access‑related issues.
• Maintain asset and support documentation.

Windows 10/11, SCCM, Microsoft 365, Outlook, Active Directory, Desktop Support, Tier 2 Support, Endpoint Management, Hardware Troubleshooting, Software Deployment, Incident Management, Service Request Management, IT Asset Management, Help Desk Support, Technical Support, Customer Service, Printer Support, Laptop Support, Device Configuration, Documentation, Problem Solving

• 3+ years of endpoint computing, desktop support, or technical support experience.
• Experience supporting enterprise end‑user environments.
• Insurance industry experience preferred.

• Knowledge of Microsoft 365 and Office applications.
• Knowledge of endpoint support and desktop administration practices.
• Understanding of IT asset management processes and lifecycle management.
• Strong troubleshooting and problem‑solving skills.
• Strong customer service and communication skills.
• Ability to prioritize, manage, and escape issues appropriately.
• Strong collaboration, teamwork, and knowledge‑sharing abilities.
• Ability to adapt quickly to new technologies and changing priorities.
• Strong organizational and documentation skills.
• Ability to learn internal systems, processes, policies, and technologies with minimal supervision.

This is a Contract to Hire position based out of Merrill, WI.

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Merrill,WI.

Th…