Telecommunication Officer
Listed on 2026-03-01
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Language/Bilingual
Bilingual, Interpreter, Emergency Crisis Mgmt/ Disaster Relief
Job Description
Duties consist of a wide variety of communications‑related tasks including reporting for work in a regular and predictable manner, answering administrative, non‑emergency and emergency 9‑1‑1 calls, tracking status of emergency services units, providing information to Police, Fire, EMS and other emergency personnel, monitoring radio and teletype traffic, responding to direct‑line building and fire alarms, answering calls from deaf persons using a telephonic device for the deaf, monitoring NOAA weather services, testing emergency personnel radio and paging systems, maintaining knowledge of emergency communications devices, rules, procedures, ordinances and laws, and performing other assigned tasks.
All duties and responsibilities will be performed in accordance with established policies and procedures. Individuals will be required to work nights, evenings, weekends, holidays, and overtime as shift rotations dictate.
- U.S. Citizenship
- 18 years of age
- High school diploma or equivalent
- Valid Wisconsin driver’s license
- No felony convictions
- Excellent communications skills including the ability to hear, speak, write and understand written, verbal and audio/visual media in English
- Ability to sit for long periods of time and work in an enclosed area
- Ability to comprehend and follow written and verbal orders and policies
- Ability to mentally retain information on a short and long term basis and to think and react quickly demonstrating sound decisions and judgments
- Courteous, professional public service attitude
- Keyboard skills with the ability to accurately type a minimum of 35 words per minute
- Experience with and knowledge of computers
- Prior experience in law enforcement or EMS preferred but not required
- Ability to work under stressful situations, multi‑task, be self‑motivated and have the ability to work independently as well as part of a team
- Subject to oral interview, practical exam, medical, psychological and drug screenings, and extensive background investigation
- Must complete a one‑year probationary period
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