911 Telecommunication Officer

Job Description

Duties consist of a wide variety of communications-related tasks including reporting for work in a regular and predictable manner, answering administrative, non-emergency and emergency 9-1-1 calls, tracking status of emergency services units, providing information to Police, Fire, EMS and other emergency personnel, monitoring radio and teletype traffic, responding to direct-line building and fire alarms, answering calls from deaf persons using a telephonic device for the deaf, monitoring NOAA weather services, testing emergency personnel radio and paging system, maintaining knowledge of emergency communications devices, rules, procedures, ordinances and laws, and performing other assigned tasks.

All duties and responsibilities will be performed in accordance with established policies and procedures. Individuals will be required to work nights, evenings, weekends, holidays, and overtime as shift rotations dictate.

Requirements include U.S. Citizenship; 18 years of age;

• high school diploma or equivalent;
• valid Wisconsin driver's license; no
• felony convictions; excellent communications skills including the
• ability to hear, speak, write and understand written, verbal and
• audio/visual media in English; ability to sit for long periods of time
• and work in an enclosed area; ability to comprehend and follow written
• and verbal orders and policies; ability to mentally retain information
• on a short and long term basis and to think and react quickly
• demonstrating sound decisions and judgments; courteous, professional
• public service attitude; keyboard skills with the ability to accurately
• type a minimum of 35 words per minute; experience with and knowledge of
• computers. Prior experience in law enforcement or EMS preferred but not
• required. Must have ability to work under stressful situations, ability
• to multi-task, be self-motivated and have the ability to work
• independently as well as part of a team. Successful applicants will be
• subjected to oral interview, practical exam, medical, psychological and
• drug screenings, and extensive background investigation. Must complete a
• one year probationary period.