Manager - Quality Assurance & Engineering

What You’ll Be Doing

The IT Quality Assurance & Engineering Manager is responsible for establishing and leading the quality engineering strategy, testing practices, automation frameworks, and quality governance processes across the IT organization. This role leads a team of quality assurance analysts, test automation engineers, and quality engineering professionals responsible for ensuring the reliability, performance, security, and business readiness of technology solutions delivered throughout the enterprise.

The IT Quality Assurance & Engineering Manager is responsible for establishing and leading the quality engineering strategy, testing practices, automation frameworks, and quality governance processes across the IT organization. This role leads a team of quality assurance analysts, test automation engineers, and quality engineering professionals responsible for ensuring the reliability, performance, security, and business readiness of technology solutions delivered throughout the enterprise.

The manager serves as the organization’s quality leader, developing testing standards, quality metrics, automation strategies, and best practices that enable consistent, scalable, and efficient software delivery. This position partners closely with Development Managers, Product Owners, Enterprise Architecture, Infrastructure, Cybersecurity, and business stakeholders to embed quality throughout the software development lifecycle.

• Establish and maintain the enterprise Quality Engineering strategy, vision, and roadmap.
• Lead, mentor, and develop a team of quality assurance analysts and test engineers.
• Build a culture of quality, continuous improvement, accountability, and operational excellence.
• Define quality objectives and key performance indicators (KPIs) across IT delivery teams.
• Drive adoption of modern testing methodologies, automation practices, and quality engineering principles.

• Develop and maintain enterprise testing frameworks, methodologies, standards, and best practices.
• Establish testing policies and quality gates for projects, enhancements, and production releases.
• Define entry, exit, and acceptance criteria across the software development lifecycle.
• Ensure all technology teams follow established quality assurance and testing standards.
• Lead quality governance reviews for strategic projects and major technology initiatives.
• Develop and maintain templates, procedures, and quality documentation standards.

• Oversee planning and execution of:
• Functional testing
• Integration testing
• Regression testing
• User acceptance testing
• Performance testing
• Security testing
• Accessibility testing
• Release validation testing
• Ensure appropriate test coverage and traceability from business requirements through solution delivery.
• Monitor and improve defect prevention, detection, and remediation practices.

• Establish enterprise automation strategies and testing frameworks.
• Drive adoption of automated testing across applications, APIs, integrations, and digital platforms.
• Develop standards for test automation tools, frameworks, and reporting.
• Partner with development teams to integrate automated testing into CI/CD pipelines.
• Increase automation coverage while improving release quality and speed.

• Collaborate with Dev Ops teams to embed quality controls into deployment pipelines.
• Define and track quality metrics including:
• Defect leakage
• Test coverage
• Automation coverage
• Production incidents
• Release quality
• Mean time to resolution
• Analyze trends and recommend process improvements.
• Lead post-implementation reviews and root cause analysis activities.