Shift Lead & Key Holder

Job Summary

Job Title:
Shift Manager

FLSA Status:
Hourly

Reports To:
Store Manager

Responsible for working closely with all associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. This position works closely with our Store Manager and Assistant Store Manager to conduct day-to-day store operations efficiently. Responsible for maximizing sales and providing excellent customer service, merchandising product, maintaining appropriate stock levels, developing, and training store associates, and achieving productivity goals.

This position takes a unique person – someone who is dedicated; who excels in a supported, team-oriented environment; and is ready to do what it takes to make this a successful career. A shift manager rarely manages from a distance but instead works alongside associates in order to be more efficient and to resolve guest issues as they arise. Working alongside associates keeps the shift manager sharp in all job functions and allows them to lead by example.

• Leads, coaches, teaches, and reinforces company culture, customer service, and performance expectations to all associates.
  • Assists in training new associates
  • Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when necessary
  • Answers questions and provides guidance to guests and associates
• Ensures all department standards are being met in the store.
  • Observes sales floor and back stock conditions; takes action to correct areas of opportunity
  • Communicates and works cooperatively with Store Manager, Department Managers, and associates to maintain standards and exceed guest expectations
  • Oversees sanitation within the store
• Provides customer service to guests.
  • Assists guests with finding items they are looking for throughout the store
  • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Assists all department associates with daily responsibilities while leading by example.
• Assist department managers and/or department leads to prepare associates for advancement opportunities.
• Responsible for quality control. Must ensure product safety and freshness. Must make sure customers receive the products and services they order. The Shift Manager is responsible for reporting any issues or quality defects to the Department Managers.
• The Shift Manager II must make sure the workplace is safe and clean. This includes reviewing and enforcing all Occupational Safety standards and policies. The Shift Manager is responsible for completing and filing all incident reports and accident reports and reporting all violations.
• Contributes to overall cleanliness of the store by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deal tactfully and effectively with guests and associates.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
• Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor.
• Must be available to work until close (10pm) at least three nights per week.

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be…