Client Solutions Center Specialist

** Starting Pay Rate is Based on Experience - Minimum Hourly Rate:**$17.00

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.
**** A Centier Associate
**** is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results. Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
** Department

Hours:

Monday-Friday 7:00 AM-8:00 PM CST, Saturday 8:00 AM-3:00 PM CST, and Sunday 10:00 AM-3:00 PM CST. Open availability to work all days and hours listed is required with this opening.
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* Supervisory Responsibilities:

** N/A
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* Summary:

** The Client Solutions Center Specialist 1 is responsible for providing outstanding client experience by responding to client inquiries. The Specialist 1 accepts calls from clients, answering questions, and addressing concerns while adhering to the bank and department standards and maintaining a polite and professional demeanor. The Client Solutions Center Specialist 1 educates clients about Centier’s financial products and services and refers or sells the appropriate products and services matching the client’s needs.

This position requires flexibility in working evenings and some weekends.
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* Essential Duties and Responsibilities:

**** Brand Ambassador/Client Experience
*** Follow Centier’s Mission, Essentials of Excellence and Values in all interactions.
* Provide the highest levels of quality service to clients and perform client requested services in a friendly, positive, professional manner, always using the clients’ name.
* Provide accurate, satisfactory answers to client inquiries and concerns.
* Maintain a position of trust and responsibility by keeping all customer business confidential.
* Handle and resolve client problems and complaints in a quick and efficient manner either on your own or with the assistance of management, while offering patient and empathetic assistance and support.
* Consistently follow all the key performance behaviors outlined in individual client survey service scores.
* Overall focus on owning the client experience effectively and efficiently to provide end to end servicing whenever possible.
** Training and Development
*** Stay up to date with pertinent information, including emails, job aids, or links that may be appropriate for the Client Solutions Center.
* Maintain files for pending and completed projects.
* Engage in personal development activities such as online learning and internal/external training to assist in career growth.
* Continuously learn and adhere to all operations, security, risk and regulatory policies and procedures; be familiar with the resources available to assist with client questions.
* Maintain a current and well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
* General understanding of the client experience in the digital account opening process to assist clients navigate the platform.
** Sales and Service
*** Establish rapport with clients by displaying a caring attitude, identifying their needs, recommending, and explaining solutions, handling objections, and asking for the business.
* Refer clients to online account opening platform to open and fund accounts.
* Identify and act on opportunities to refer clients to specialists in other lines of business.
* Build client…