Operations Staffing Coordinator

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development

Maid Pro is seeking an organized, dependable, and customer-focused Operations Coordinator to support our growing team. This role is responsible for assisting with daily office operations, customer communication, scheduling coordination, staffing support, and sales follow-up in a fast-paced environment.

The ideal candidate is professional, detail-oriented, comfortable multitasking, and confident communicating with both employees and clients. This position plays an important role in helping maintain efficient operations while supporting excellent customer service and company growth.

• Assist with daily office operations and scheduling coordination
• Handle incoming customer inquiries and provide excellent customer service
• Provide phone estimates to prospective clients and follow up with leads regarding cleaning services
• Assist with converting prospective clients into recurring customers through professional communication and follow-up
• Support client retention and service issue resolution
• Coordinate schedule changes and communicate updates to employees and clients
• Assist with applicant communication, onboarding coordination, and staffing support
• Maintain employee and client records accurately
• Assist with inventory tracking and ordering office and cleaning supplies
• Monitor office communication including calls, emails, and messages
• Help support a positive team culture by building strong employee relationships and helping promote employee engagement and retention
• Assist with planning employee appreciation activities, holiday events, team celebrations, and other morale-building initiatives

• Strong communication and customer service skills
• Comfortable speaking with prospective clients by phone
• Excellent organizational and multitasking abilities
• Professional, dependable, and solution-oriented mindset
  
  Ability to remain calm and solution-focused in a fast-paced environment
• Comfortable handling confidential information
• Computer proficiency including email, scheduling systems, and basic office software
• Previous office, operations, staffing, customer service, or administrative experience preferred

• Stable full-time daytime schedule
• Supportive team environment
• Opportunity for growth and increased responsibilities
• Fast-paced and engaging work environment
• Locally owned and operated business

This position is ideal for someone who enjoys organization, customer interaction, problem-solving, and being part of a growing team-oriented company.