Bilingual Customer Service Representative

Bilingual Customer Service Representative

Our client is seeking a Bilingual Customer Service Representative to join their team in Chicago, IL. This Contract-to-Hire opportunity is ideal for someone who enjoys working directly with customers and has experience or knowledge of construction products, building materials, or related industries. The role combines showroom support, customer service, order management, and inventory assistance, requiring strong communication skills in both English and Spanish.

Key Responsibilities

• Welcome customers into the showroom, identify their needs, and provide guidance on products best suited for their projects.
• Assist customers with product selection by discussing specifications, applications, pricing, and product availability.
• Enter and process customer orders, generate quotes, verify pricing, and provide updates on order status.
• Respond to customer inquiries by phone, email, and in person regarding products, inventory, delivery schedules, and account-related questions.
• Research parts, materials, and inventory availability using company systems to provide accurate information and solutions.
• Partner with warehouse, purchasing, and sales teams to ensure timely order fulfillment and product availability.
• Address and resolve customer concerns, order discrepancies, and service-related issues while maintaining a high level of professionalism.
• Maintain accurate customer, inventory, and order records within internal systems.
• Help keep the showroom organized, stocked, and visually appealing for customers and visitors.
• Build strong working relationships with customers, contractors, vendors, and internal team members.

Qualifications

• Fluent in both English and Spanish.
• Previous experience in customer service, inside sales, counter sales, or order entry preferred.
• Knowledge of construction materials, building products, hardware, or a related industry strongly preferred.
• Excellent communication and relationship-building skills with the ability to interact effectively with customers in person and over the phone.
• Strong computer skills with experience using order entry, inventory, or customer management systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work in a fast-paced, customer-focused environment.
• High school diploma or equivalent required.

Job Details:

• Contract to Hire
• 100% Onsite
• Pay $20- $23 an hour, depending on experience

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.