Debt Collector

Job Summary

Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You’ll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations.

Job Title: Collector

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment
• Maintain and update assigned accounts within the collections system daily
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
• Negotiate payment arrangements and settlements in accordance with company and client guidelines
• Accurately update customer account information and notes
• Verify and confirm customer account details and banking information
• Process secure payments and update payment methods as needed
• Investigate and resolve discrepancies on accounts
• Communicate professionally with consumers, attorneys, and third-party representatives
• Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
• Assist the team with projects and other departmental tasks assigned

• Productivity metrics
• Compliance with regulatory and internal standards
• Attendance and punctuality

Performance is measured monthly through scorecards evaluating productivity metrics, compliance with regulatory and internal standards, and attendance and punctuality. Performance is benchmarked against peers with rankings provided.