Loan Servicing and Payment Associate

Job Overview

Associates in this position will be responsible for a high volume of internal and external contacts, ensuring phone calls, emails, and transactions are resolved in accordance with bank guidelines and loan servicing requirements.

Starting pay based on experience – minimum hourly rate: $19.00.

• Paid Time Off
• Tuition Reimbursement
• 401(k) match
• Associate Stock Ownership Plan
• Daycare reimbursement
• Onsite fitness center and fitness reimbursements
• Health and wellness programs
• Work‑life balance and career growth opportunities

• Serve as the main point of contact for a high volume of associates and clients, resolving calls and emails within bank guidelines.
• Process mail payoffs, incoming postal payments, e‑mail requests, and loan transaction corrections.
• Generate and process the Vanco exception report, ensuring accurate application of loan payments.
• Handle NSFs for all loans on the automatic transfer system and process CL, IL, ML & RC NSFs.
• Order coupon books and ensure timely delivery to customers.
• Monitor ILs awaiting perfected vehicle titles, verify title information, and ensure Centier's lien is recorded.
• Distribute postal and inter‑office mail; research misplaced mail and correct destinations.
• Verify mortgage credit requests for refinancing customers.
• Perform repetitive duties following standardized procedures, supporting team efforts on a rotating monthly schedule.
• Process Home Equity Line of Credit (HELOC) tasks such as creating HELOC reports, closing RVCs, waiving fees, handling disputed RC charges, and managing recon reports.
• Assisting with exceptions, unpostables, unapplied funds, and late rate waivers.
• Other general duties as delegated by management.
• All daily duties to be completed and verified by 11am each day.

• High school diploma or equivalent.
• At least 2 years of lending or title company experience preferred.
• Excellent communication skills and strong attention to detail.
• Proficiency with NuPoint, IS Check/Network, Microsoft Office, Center View, Synergy, Outlook, and Treev.
• Ability to use office equipment such as copier, fax, and calculator.
• Background in loan servicing or related field is preferred.

Associate has the opportunity to work partially remote after 3–6 months of training.

Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If accommodations are needed, please contact 219‑755‑6160 or  Centier Bank is proud to have an engaged and inclusive culture and promotes equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, veteran status, or any other legally protected status.