Indiana Program Manager

Pay: $43,000 - $45,000

Who We Are

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs. Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services.

Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success. By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

As the Indiana Program Manager, you will be responsible for empowering consumers to live their best lives at home and in the community. This dynamic role involves building meaningful relationships with consumers, families, and team members to understand and advocate for individual needs and desires. You'll create personalized support plans, attend quarterly progress meetings, and prepare insightful monthly reports. Additionally, you'll hire, train, and support staff to ensure high-quality, person-centered care.

Join us in making a positive impact and delivering exceptional services that meet regulatory standards and enhance the lives of those we serve.

• Communicates well with and develops a relationship with consumers, families, staff members, case managers and all other members of the team to determine the likes, interests, strengths, wants and needs of each consumer.
• Completes and/or analyses needed assessments, which may include, Personal Outcome Measures, Risk Assessment, Rights Assessment, Support Assessment, etc. to develop the MY LIFE document that will help the team create the PCISP with meaningful outcomes for each consumer.
• Advocates for each consumer’s wants and needs during all aspects of the job.
• Attends each consumer’s quarterly meeting to discuss the progress on outcomes and address any changes the consumer would like to see with services.
• Prepares monthly summary reports in a timely manner that detail the services provided, identifies progress on outcomes and shares them with the team through the state portal system.
• Provides medical, financial and safety support as requested to ensure the consumers wants and needs are met.
• Hires and trains staff to ensure they are providing person centered opportunities to support the consumers wants and needs, develop relationships, protect their rights and safety, and advocate for each of them.
• Completes staff evaluations yearly to identify strengths and areas for improvement and develops goals to support staff in developing the skills necessary to meet the needs of each consumer they support.
• Completes all billing and reporting requirements in a timely manner.
• Ensures quality services are provided that meet the wants and needs of the consumers while also meeting the regulatory standards of DDRS and CQL.

• Excellent verbal and written communication skills
• Ability to effectively work with consumers, outside providers, and family/guardians
• Organizational and Time Management skills
• Excellent computer proficiency (MS Office
  - Word, Excel and Outlook)
• At least three years of experience working with individuals with disabilities
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must maintain a valid driver’s license and meet agency driving requirements
• Bachelor’s degree in Human Services field a plus

• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance:
  Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities

We are an equal-opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.