Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation.

Responsibilities:

- Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests.

- Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting.

- Perform approved security-related user support tasks such as application whitelisting and other routine access control activities.

- Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption.

- Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency.

- Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary.

- Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through.

- Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures.

- Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra .

- Manage and update service desk tickets with clear notes, status changes, and timely resolution details. Requirements Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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