Quality Assurance Specialist

Job Overview

The Quality Assurance Specialist monitors and proposes measures to correct or improve quality processes to ensure that products and services meet ACG standards of quality. This person is organized and upholds compliance with internal/external standards, regulations, policies, and procedures. With an innate sense of curiosity, they use company goals to guide improvements across the quality program and build strong relationships with operational and supporting departments by providing guidance on quality best practices.

Supports all aspects of the manufacturing process related to product quality, from Operations to Supply Chain.

• Develop, maintain, and ensure compliance of company specification sheets.
• Complete customer documentation requests accurately and in a timely manner.
• Monitor product on hold and lead initiatives to make product disposition determinations.
• Perform submission of lab samples, review of test results, and creation of finished product release documentation.
• Assist the QA Associate with organizing documentation and electronically filing records.
• Identify ways to improve the efficiency and effectiveness of daily tasks.
• Analyze and measure progress of process improvements to ensure expectations are met.
• Implement improvements to mitigate potential compliance risks.
• Report quality metrics as they relate to assigned responsibilities.
• Collaborate with other team members to solve problems.
• Answer customer questions via email and ticketing system.
• Assist with investigations, corrective actions, and other evaluations.
• Perform QA processes that support the department’s functions.
• Support external and internal audits by organizing and providing quality records efficiently.
• Comply with all company Quality, GMP, CFR
  111/CFR
  117, and Food Safety Standards.
• Other duties as assigned.

• Excellent interpersonal skills – team player.
• Hard worker who is a self-starter and proactive.
• Capable of effectively distributing information from visual inspection, written documents, and verbal inputs.
• Superb computer skills, including database management.
• Excellent analytical, problem‑solving, and decision‑making skills.
• Proficiency in best practices for testing, version control, and defect management.
• Experience in performing administrative duties required.
• Experience in a food and/or dietary supplement manufacturing environment preferred.
• Must be able to speak, read, and write in English.
• Regular and timely attendance.

• Must have a High School Diploma or a G.E.D.