Retail Associate Manager

Overview

At T-Mobile, we invest in YOU! Employees receive a competitive base salary and companion rewards package, including annual stock grant, employee stock purchase plan, 401(k) and free, year‑round money coaching. We are unstoppable for our team members.

• Customer: infuse Mobile Experts with passion for T‑Mobile’s Manifesto, orient and ground them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem.
• Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training and coaching conversations.
• Effectively manage customer wait time.
• Stay current on products, services and promotions.
• Owner: lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team.
• Interact directly with Mobile Experts to ensure they meet and/or exceed defined monthly success measurements and complete assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan‑ogram standards; use visual displays and interactive devices effectively and keep them current; execute Retail Methods & Procedures.
• Ensure team knowledge of store systems and corporate communications; deliver financial results based on key performance indicators; identify ways to manage and control store expenses; manage discounting and credits.

• High School Diploma/GED (Required)

• 1 year customer service and/or sales experience, retail environment preferred (Preferred)

• Communication (Required)
• Leadership (Required)
• Store Operations (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

Target Cash Pay Range: $57,600 - $96,000.

Base Pay Range: $43,200 - $72,000.

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors such as work location, qualifications and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, .

At T‑Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible, including medical, dental, vision, flexible spending account, 401(k), employee stock grants, stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, child‑care subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D and life insurance, voluntary long‑term care, mobile service & home internet discounts, pet insurance, and commuter and transit programs.

To learn about T‑Mobile’s amazing benefits, check out

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability or any other status or characteristic protected by federal, state or local law.

Discrimination or retaliation based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need a reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.