Subscription Operations Specialist

Company Overview

We help customers manage warehouse inventory, equip their workforce, and secure their data by providing the right combination of hardware, software, cloud solutions, and support services.

• Work under minimal supervision of the Supervisor, Referral; oversee lifecycle operations of recurring billing business.
• Collaborate with Finance and internal teams to determine revenue recognition based on company controls for assigning multi-million-dollar recurring billing segments.
• Assist in developing processes and documentation for vendors' variable cost payment options.
• Ensure customer contracts meet vendor requirements for variable payments to mitigate company liability.
• Maintain knowledge of vendor contracts and manage variable payment options to meet vendor program and company audit compliance.

• Basic computer knowledge and ability to operate keyboard for data entry.
• Advanced Microsoft Excel skills, including formulating complex spreadsheets and pivot tables.
• Advanced Microsoft Office skills for creating presentations and advanced formatting in Word.
• Attention to detail in composing, keying, and proofing professional business materials.
• Discreet with ability to work in a confidential executive environment, acting as an ambassador for the company.
• Understanding of sales or recurring billings and operations; ability to reconcile vendor usage reports and invoices.
• Process change agent, identifying improvements and system enhancements in a changing environment.
• Understanding of business processes and workflows related to recurring billing activities, company policies, procedures, and financial reporting.
• Intermediate reasoning skills to define problems, collect data, and draw conclusions.
• Basic working knowledge of recurring billing operation processes and procedures.
• Adaptable; ability to switch tasks based on shifting priorities.
• Analytical, drawing conclusions from data.
• Articulate, able to express oneself clearly and professionally.
• Conceptual, formulating ideas and using imagination to achieve results.
• Decisive, making prompt determinations and substantiate decisions if challenged.
• Detail oriented, meticulous attention to proofread for accuracy.
• Organized state of mind, documenting activities, planning schedules, and monitoring performance according to priorities and deadlines.
• Self-directed to work independently or as part of a team and meet fixed service levels.
• Team player, supporting the team and filling in as needed.

We offer a total rewards package including competitive compensation, 401(k) plans, medical insurance, free therapy visits, mental health coaching, meditation resources, generous paid time off, vacation, sick time, Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor employment visas.