Services Solution Specialist - Apple

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Overview

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

• Utilizing the tools and engineering partners available, conducts pre-sales consulting and assessments to understand client challenges and business objectives as it relates to IT solutions. Designs and presents technical solution configurations based on client needs and solution pricing while recommending applicable services as part of the overall client solution.
• Collaborates with partners to design technical solutions as needed.
• Advises on pricing programs and deal registration.
• Serves as subject matter expert to Account Managers on IT solutions such as Data Center, Networking, Cloud and Security.
• Engages Connection Technology Practices to ensure optimal results for the client based on the solution(s) selected.

• Collaborates with Account Managers and Sales Leadership on business development to identify solution opportunities and target accounts through proactive engagement.
• Leverages company and external tools to identify strategic prospects for advanced technology solutions.
• Engages in customer and prospect calls to discover and qualify advanced technology opportunities within these accounts.
• Forecasts and manages pipeline to meet monthly recurring revenue (MRC) target.

• Continues professional development by increasing knowledge of IT solutions, applications and services, keeps abreast of trends and market conditions, and maintains and/or achieves certifications for professional development.
• Attends applicable industry and manufacturer training sessions to increase knowledge in respective practice area.
• Achieves vendor certifications through online or onsite training.

• Supports sales enablement thru education of selling organization on strategies and tactics to grow practice area in the assigned business segment successfully.
• Assists in the creation and presentation of technical training.
• Coaches Account Managers on advanced solution technologies and partner offerings.
• Supports Connectivity marketplace partners in an effort to remain abreast of new technologies and offerings to incorporate into ongoing training and development materials.

• Proficient use of Microsoft Excel, Microsoft Teams, Cisco Teams and relevant internal business systems
• IT aptitude with strong desire to continually learn and apply latest technologies
• Working knowledge of advanced technologies such as server, storage, networking, cloud and security
• Working knowledge of advanced technologies and related product solutions
• Proven knowledge of Lenovo data center solutions with ability to consult on various levels of complexity to clients
• Proven experience managing projects and delivering expectations, both internally and with clients
• Proven experience in technology/software partner and channel management
• Proven success at working collaboratively with sales and internal colleagues to solve technical problems
• High aptitude to stay current and train on related technology areas such as Server, Storage, Networking, preferred
• Customer oriented with ability to listen to and anticipate needs of the customer
• Solves a variety of problems in situations where only limited standardization exists
• Account planning skills with experience in up-sell and cross-sell strategies selling monthly based services and solutions
• Articulate with ability to clearly communicate and demonstrate the value proposition to the customer
• Adept at providing technical solutions based on customer needs per the practice area
• Analytical with ability to assess the customer’s business systems requirements
• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
• Reasoning ability to define problems, collect data, establish facts, and draw valid conclusions
• Action oriented with strong executional skills
• Strong interpersonal and proactive communication skills with ability to collaborate with Account Managers and to engage customers
• Excellent time management skills
• Self-motivated and results-driven
• Strong negotiation skills

Min USD $75,000.00/Yr.

Max USD $96,000.00/Yr.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Employment type:

Full-time | Seniority level:
Mid-Senior level

Other

IT Services and IT Consulting

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