ERP Technical Support Engineer Infor CSI; SyteLine Merrimack, NH

ERP Technical Support Engineer Infor CSI (Syte Line)

Merrimack, NH

Re:

Build Manufacturing is a family of industrial and engineering businesses delivering enabling technologies, operational excellence, and strategic growth to strengthen US manufacturing. We deploy deep expertise in engineering, operations management, and technology to accelerate performance across our member companies with a candid, principled operating culture.

We pursue a profitable model for revitalizing US manufacturing, offering services in design, automation, fabrication, assembly, and large volume contract manufacturing across industries including aerospace, defense, mobility, healthcare, pharma, biotech, clean tech, chemicals, energy, lifestyle, food production, and industrial equipment.

We’re seeking an ERP Technical Support Engineer to support our Infor Cloud Suite Industrial (CSI) ERP System. This role covers all technical aspects of our ERP ecosystem, including sites where Infor CSI is implemented and the rollout of new sites. The role will develop, test, and support technical solutions to ensure business goals are met and will collaborate with power users, functional leads, project managers, and the technical/support teams to deliver ERP services using voice of customer.

What you get to do!

• Deliver ERP system solutions to meet business goals (solutions commonly span system & security configurations, reporting, Data Views, DO, Data Lake, forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity).
• Understand and analyze business requirements (functional, performance, availability, security).
• Design ERP system solutions and participate in design reviews; configure and develop system solutions per design specifications; participate in code/configuration reviews.
• Perform and assist in testing and remediation (unit, integration, system, UAT) to meet requirements; develop deployment packages for target systems in line with segregation of duties.
• Provide ERP support, training, and maintenance:
  Tier 3 support (Tier 1-2 as needed); monitor and alert ERP solutions; create and maintain system documentation/user guides; deliver training; perform updates and patching; ensure data quality and integrity; identify and implement continuous improvement opportunities; document work and provide timely estimates; meet SLAs and quality goals; automate work where possible.
• Travel to Re:
  
  Build sites as needed; perform other tasks as assigned.

• Solid experience with Infor Cloud Suite Industrial (CSI) and related technologies, including CSI system administration, Infor OS, multi-tenant SaaS CSI & prior Syteline 10; enhancements, customizations, implementations; CSI Mongoose development, integration/APIs/ION, forms development, workflows; reporting, Infor Data Views, Infor Data Lake, IDOs, SQL, environment cloning;
  Microsoft .NET, SQL Server; web development ASP.NET/MVC, Web Services/WEB APIs, HTML, JavaScript, jQuery; strong knowledge of business processes supported by CSI (finance, purchasing, manufacturing, etc.).
• Experience delivering solutions to end users using industry guidelines: analysis, design, development/configuration, testing, and support;
  Agile/Scrum; structured deployment across non-production and production environments; UI/UX best practices for desktop and mobile devices.
• Ability to work effectively with both end users and technical teams; working knowledge of security protocols; demonstrated ability to learn new technologies quickly.

• Microsoft Power Platform and Power BI
• Basic networking
• ITIL processes
• Manufacturing environments and Lean manufacturing
• ITAR, EAR, CMMC, CUI, and similar information control frameworks

• Bachelor’s Degree or equivalent in Information Technology or a related field
• 5+ years hands-on experience as a CSI/Syteline Developer

Onsite:
Merrimack, NH

Hybrid: 3 days in, 2 days remote at Re:

Build locations

The BIG payoff

We are making a difference in the industries and communities where we operate. All employees share in ownership and the financial rewards of our collective success.

Re:

Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, or other protected statuses. We provide reasonable accommodations in our application procedures. For accommodation requests, please contact accommodat or call .