Product Data Management Specialist

Introduction

Are you the type of person who plans 5 steps ahead—who can juggle multiple tasks and solve problems before others even see them? Find a career where your skills are in demand.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Product Data Management Specialist

Location: Merrimack, NH | Keene, NH | Exton, PA

The Product Data Management Specialist
is a subject matter expert in SKU governance, vendor data management, and product lifecycle support
, providing advanced case-based support to Sales and internal stakeholders. This role serves as a second-level escalation resource
, leads training and enablement initiatives
, and ensures vendor, program, and audit compliance
while minimizing operational and financial risk. The Specialist balances reactive customer support
with
proactive process improvement, reporting, and documentation
.

SKU & Vendor Management

• Create, maintain, and audit SKUs for approved vendors in alignment with vendor contracts, program rules, and audit requirements.
• Manage complex and non-standard SKU creation
  , including end‑of‑life (EOL) evaluations, duplicate SKU resolution, and exception handling.
• Maintain and optimize AutoSKU processes
  , managing daily product updates, rejections, and data changes to ensure SKU accuracy, compliance, and system integrity.
• Evaluate, track, and submit vendor contracts
  through completion and approval.
• Maintain SKU governance documentation
  , standards, and supporting records.

Compliance & Risk Mitigation

• Ensure
  SKU creation and vendor data
  meet vendor program requirements and internal audit standards.
• Identify and resolve SKU-related risks
  to prevent order errors, revenue loss, and compliance exposure.
• Audit product and vendor data for accuracy, completeness, and policy adherence.

Sales & Customer Support

• Serve as a primary escalation point
  for Sales, Purchasing, Product Management, and leadership.
• Provide
  pre‑and post-sales support
  related to SKU governance, vendor programs, and product data.
• Manage and resolve requests
  through the Call Tracking Tool with a customer-focused, solution-driven approach.

Training & Enablement

• Act as the primary training resource
  for Product Data Management and supported teams.
• Develop, maintain, and deliver training materials
  , job aids, and documentation for Product Data Management Associates.
• Present SKU governance and product data training sessions
  supporting Sales and Product Management initiatives.
• Identify documentation gaps and
  partner with leadership to improve knowledge resources.

Reporting & Analytics

• Develop and maintain SKU‑and vendor-related reporting
  , including pricing, restricted web SKUs, and compliance metrics.
• Produce
  SKU activity, sales, and performance reporting
  for leadership visibility.
• Create and…