Fraud Risk & Control

Overview

The Role

The Fraud Risk & Control organization is responsible for preventing, detecting, responding to, and mitigating fraud across the enterprise. As a member of the Fraud team, you will help ensure that customers and the company are protected from evolving fraud threats by leveraging analytics, fraud controls, investigative techniques, and cross functional collaboration.

You will support the design, execution, and continuous enhancement of fraud prevention and detection capabilities, providing subject matter expertise, data-driven insights, and operational oversight across products, platforms, and business lines. Your work helps safeguard customer accounts, reduce losses, strengthen risk controls, and improve the overall fraud posture of the organization.

Depending on role level and team focus, responsibilities may include:

• Fraud Prevention, Detection & Analytics

• Analyze large datasets to detect suspicious activity, fraud patterns, and emerging threats.

• Develop or refine fraud detection rules, models, and strategies using analytics, AI/ML, or anomaly detection tools.

• Build dashboards, KPIs, and reporting frameworks to monitor fraud trends, losses, customer experience, and control performance.

• Partner with data science, product, and technology teams to design and implement scalable fraud controls.

• Fraud Response & Investigation

• Triage fraud events, conduct rootcause analysis, and manage incident response efforts.

• Investigate suspicious financial activity, reviewing transactions, behaviors, and digital interactions.

• Document cases, gather supporting evidence, and collaborate with law enforcement or regulatory agencies when appropriate.

• Support recovery activities, including collections and loss mitigation efforts.

• Risk Assessment & Control Management

• Conduct fraud risk assessments across products, processes, and business units.

• Identify key risks, evaluate controls, and document risk/control statements.

• Recommend enhancements to policies, processes, and controls to reduce fraud exposure.

• Stakeholder Collaboration & Strategy

• Provide fraud subject matter expertise to partners across product, engineering, legal, compliance, cybersecurity, analytics, and operations.

• Influence strategic initiatives by advising on fraud risk considerations, control design, and implementation requirements.

• Translate emerging fraud trends into actionable strategies, solutions, or program improvements.

• Communicate findings, insights, and recommendations to stakeholders and senior leadership.

A combination of the following qualifications typically applies across fraud roles:

• Bachelor’s degree in finance, business, economics, data science, cybersecurity, or related field.

• 2–12+ years of fraud, risk management, compliance, audit, cybersecurity, or financial services experience (level-dependent).

• Experience with fraud analytics, risk assessments, investigations, or fraud control design.

• Familiarity with fraud risks across digital channels, payments, account onboarding, authentication, or card programs.

• Hands-on experience with analytics tools (e.g., Python, SQL) is a plus and may be required for technical roles.

• Understanding of fraud detection technologies, behavioral analytics, anomaly detection, or machine-learning-based solutions.

• Knowledge of fraud trends, regulatory expectations, and industry best practices.

• Strong analytical and problem-solving skills.

• Ability to identify fraud patterns, interpret data, and provide clear recommendations.

• Excellent verbal and written communication skills.

• Ability to navigate fast-paced environments, manage multiple priorities, and adapt to changing risks.

• Strong collaboration skills and the ability to influence partners and stakeholders.

• Critical thinking, curiosity, and a continuous improvement mindset.

• Attention to detail and strong execution focus.

• Strengthening the organization’s fraud defense strategy and operating model.

• Reducing fraud losses while protecting customer experience.

• Enhancing controls, processes, and technology to stay ahead of evolving threats.

• Ensuring a proactive, data-driven, and customer-focused approach to fraud prevention and detection.

Category:
Information Technology

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.