ServiceNow Developer

Introduction

Be part of the team that drives our company forward, transforming ideas into real‑world tools and platforms that support the business and spur innovation.

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Working under the general supervision of the Practice Leader for Service Now, relying on experience and judgement to plan and accomplish goals, the Service Now Developer is responsible for providing technical guidance during workshops and assisting in the creation and refinement of user stories. As a Service Now Developer, this is a key role in designing, developing, testing, and deploying scalable Service Now solutions to meet business needs.

Collaborates with cross‑functional teams (including analysts, administrators, and other developers) to translate business requirements into effective Service Now configurations and applications. Utilizing strong technical expertise in the Service Now platform and solid problem‑solving skills, ensures delivered solutions are robust, compliant with applicable controls, and aligned with best practices and organizational objectives.

• Designs and develops advanced Service Now solutions across ITSM, CSM, OMT, TSM, FSM, and core platform functionality.
• Implements complex workflows, automations, custom applications, and integrations using client side and server‑side JavaScript and Service Now development tools.
• Builds and supports integrations using REST/SOAP APIs and event‑driven patterns.
• Collaborates closely with Business Analysts and Product Owners to refine requirements and propose technical approaches.
• Conducts peer code reviews and ensures adherence to Service Now best practices and upgrade safe development standards.
• Mentors and coaches junior staff on Service Now Best Practices.
• Supports platform upgrades by leading testing and remediation of custom solutions.
• Identifies opportunities to improve performance, reusability, and maintainability of existing implementations.
• Participates actively in sprint planning, estimation, and delivery activities.
• Supports compliance with Sarbanes‑Oxley and other applicable controls by following established development, documentation, and change management processes.
• Performs all other duties or special projects as assigned.

• Minimum 5 years of hands‑on experience with Service Now development, including implementing solutions across modules such as IT Service Management, Customer Service Management, Technology Service Management, and Field Service Management.
• Strong experience with Service Now platform integrations (e.g., REST/SOAP APIs), client and server‑side scripting (JavaScript), and workflow automation design.
• Ability to translate business requirements into sustainable, maintainable Service Now solutions.
• Excellent communication and collaboration skills with the ability to effectively work across Created.

• Prior industry experience at a large technology provider organization is a plus.
• Strong problem‑solving skills and ability to analyze complex business requirements.