Director, IT Program Management

Job Description:

The Role

As a IT Program Manager you will be responsible for driving the execution of complex technology initiatives across engineering, architecture, and product teams. This role focuses on coordinating technical delivery, ensuring alignment with milestones, and supporting the broader program management team. You will serve as a key liaison between technical teams and the overall Business Program Manager, contributing to delivery transparency, risk mitigation, and disciplined execution.

This role is ideal for a delivery-focused leader who thrives in cross-functional environments and is passionate about enabling scalable, high-quality technology solutions through strong development practices and continuous improvement.

• Lead the planning and execution of cross-functional technology initiatives, ensuring timely and high-quality delivery.

• Coordinate across engineering, architecture, and infrastructure teams to manage dependencies and align on technical milestones.

• Track and manage technical risks, issues, and mitigation plans throughout the delivery lifecycle.

• Support release planning and deployment readiness in partnership with technical leads.

• Retro program-level releases and implement continuous improvement plans.

• Execute scaled release planning and coordination across business units.

• Ensure accurate data entry and synchronization across program-level tools (e.g., Jira Align).

• 7+ years of experience in technical program or project management within technology organizations.

• Strong understanding of software development lifecycle, modern development methodologies, and technical delivery practices.

• Proven ability to manage complex technical initiatives across multiple teams and domains.

• Experience in financial services or insurance is a plus.

• Excellent communication and stakeholder management skills, especially with technical audiences.

• Demonstrated ability to lead without formal authority and influence cross-functional teams.

• Skilled in delivery tools such as Jira, Confluence, and other collaboration platforms.

• Strong analytical, problem-solving, and organizational skills.

• Ability to foster a high-performing, inclusive, and psychologically safe team culture.

• Act as a delivery liaison to the overall Business Program Manager, ensuring technical updates are integrated into broader program communications.

• Provide technical status reporting and insights to the technology management team.

• Ensure alignment between technical execution and business priorities as defined by the program manager.

• Partner with Business Program Managers and Product Owners to define initiative objectives, success criteria, and clear Definition of Done.

• Maintain delivery roadmaps, sprint plans, and milestone tracking for assigned initiatives.

• Monitor and report on key delivery metrics, including velocity, quality, and resource utilization.

• Support continuous improvement efforts across delivery processes, tooling, and team practices.

• Promote modern development methodologies and best practices across technical teams.

• Facilitate team ceremonies and checkpoints that support iterative delivery and accountability.

• Coach teams on improving delivery flow and value realization through efficient development practices.

• Partner with product owners and engineering leads to ensure clarity of scope and delivery expectations.

• Facilitate technical working sessions and delivery checkpoints.

• Communicate technical progress, risks, and dependencies to stakeholders in a clear and actionable manner.

• Promote a culture of collaboration, learning, and shared ownership across delivery teams.

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