Freight Support Specialist

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

The Freight Support Specialist (FSS) is a role that combines activities relating to Delivery Support and Freight Audit responsibilities. This position operates with a high degree of autonomy, escalating only complex or exceptional issues for management review.

The Freight Support Specialist (FSS) supports both internal Sales teams and external customers by managing a wide range of freight-related inquiries and cases. The role requires strong knowledge of transportation processes, auditing practices, and regulatory considerations. The environment is fast-paced and deadline-driven, requiring a high level of accuracy and attention to detail.

Serve as a primary point of contact for freight-related inquiries

Manage a broad range of customer service issues, from routine requests to complex freight cases

Coordinate shipment re-routes and arranges carrier pickups, including heavyweight shipments

Provide freight quotes, routing guidance, and shipping solutions as needed

Negotiate with vendors and carriers to resolve service or cost-related issues

File freight claims with all carriers for damage, lost shipments and missed deliveries

Work directly with sales and customer service for proof of deliveries, tracking numbers, address corrections and short shipments

Daily communication with our TIDC for any freight and carrier-related issues or questions

Communication as needed with Connection Finance team around freight, invoicing, claims or accessorial charges

Administration of cargo insurance processes, including coordination, claims handling, and resolution as needed

Educate and support Sales teams and vendors by providing guidance on freight fundamentals, policies, and best practices

Support cross-functional teams with freight-related projects and initiatives

Establish relationships with vendor and distribution contacts

Provide procedural guidance and training to necessary team members across the organization

Participate in departmental meetings, team discussions, and ongoing training programs

Crosstrain across FTL, LTL, and Parcel functions to support broader logistics operations

Proficiency in Microsoft Office (PowerPoint, Word)

Intermediate Excel skills (VLOOKUP, pivot tables)

Ability to navigate multiple systems and web-based applications

Experience with ERP systems (e.g., JD Edwards)

Strong attention to detail and accuracy

Ability to audit, analyze, and resolve freight billing issues

Understanding of transportation concepts (LTL, FTL, Parcel) and geography

Ability to manage multiple priorities in a dynamic environment

Excellent written and verbal communication skills

Strong customer service orientation

Ability to collaborate effectively across all levels of the organization

Strong listening skills with the ability to assess and anticipate needs

High level of organization and documentational skills