IT Operations Manager, GlobalServe

Introduction

Be part of the team that drives our company forward, transforming ideas into real‑world tools and platforms that support the business and spur innovation.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Global Serve Inc. (a division of Connection) manages global IT procurement by simplifying your supply chain with innovative technologies, proven processes, and validated in‑country solutions. Global Service Inc. seeks a dynamic and visionary IT Operations Manager to lead our global operational endeavors. This pivotal role demands a blend of strategic thinking, technological savvy, and operational expertise, managing teams across time zones and continents.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401(k) plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The Global IT Operations Manager for Global Serve oversees the stability and performance of global technology operations supporting a multinational customer base. This role is responsible for supporting the company’s global infrastructure environment, ensuring high availability, security, and scalability across cloud, network, and on‑premises systems. The IT Operations Manager monitors system performance, resolves technical outages, and provides analytical support for IT infrastructure.

They oversee the lifecycle, performance, and continuous improvement of customer‑facing applications, partner portals, and internal business platforms that support sales, operations, and customer experience. They liaise with external vendors to maintain technology solutions that support revenue growth, operational efficiency, and global scalability. The Global IT Operations Manager drives long‑term planning, process optimization, and modernization initiatives to strengthen Global Serve’s technology landscape and support future business expansion.

Global IT Infrastructure & Operations

• Monitor and maintain the stability, performance, availability, and security of IT systems, including networks (LAN/WAN), servers, and cloud infrastructure, supporting 24/7 business operations across multiple regions.
• Lead proactive initiatives to reduce outages, increase efficiency, and strengthen operational maturity.
• Identify bottlenecks or inefficiencies in IT processes, recommending and implementing improvements to enhance system performance.
• Act as an escalation point for technical issues, performing root cause analysis, and resolving outages to minimize downtime.
• Develop and implement global infrastructure standards, policies, and disaster recovery plans to support business continuity.
• Develop and maintain dashboards, reports, and metrics (KPIs) to monitor operational health and provide…