Customer Support Specialist

About CAMP Systems

At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting‑edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—united by a passion for innovation and excellence.

We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

We are customer obsessed, trust‑driven, owners of our work, stronger together, constantly curious, and boldly innovative.

Flight Bridge, a subsidiary of CAMP Systems International, is the only online booking and management platform for the private and business aviation industry, connecting aircraft operators, Fixed Base Operators (FBOs) and vendors. Flight Bridge makes it easy to book and manage concierge services such as hotels, rental cars, commercial airline tickets, catering and more, and communicate with Fixed Base Operators (FBOs) and other stakeholders.

The Customer Support Specialist is a part of the primary customer‑facing team at Flight Bridge and is usually the first person the customer speaks with when a problem or concern arises, taking ownership of the problem and following it through until a resolution is reached.

• Represent Flight Bridge in a positive and professional manner. Maintain excellent relationships with Flight Bridge customers and vendors.
• Answer Flight Bridge support calls, emails and website inquiries.
• Manage airline ticketing issues, booking changes and refunds directly in Sabre GDS, ensuring timely resolution of errors and compliance with policies.
• Coordinate with airlines, vendors, and customers to address credit card declines, voids and ticketing exceptions, ensuring smooth transactions.
• Effectively and quickly analyze and resolve customer‑reported issues, whether technical or non‑technical in nature. Follow the issue through successful resolution.
• Escalate issues to the technical support and software engineering teams as needed.
• Maintain expert working knowledge of Flight Bridge technology and how our customers use the system in various operational situations.
• Assist the account management team with new customer onboarding, including systems integration tasks, new user setup, data import, account settings and preferences configuration. Tasks must be performed while adhering to service level agreements and delivery times set by the account manager.
• Work directly with software partners to help jointly resolve issues between integrated systems.
• Work with vendors to resolve booking, fulfillment and billing concerns.
• Thoroughly understand customer issues; resolve tier one issues; provide solutions and address concerns.
• Communicate customer requests to team and record and route issues to appropriate individuals via assigned tickets.
• Develop templates and scripts for common problems and requests.
• Perform quality assurance and software testing for code fixes and enhancements linked to customer reported issues and requests.
• Document account activity accurately and consistently in the CRM tool.
• Other duties as assigned to assist and support our customers, vendors and internal account management and technology teams.

• Knowledge of the private aviation industry; e.g. aircraft operators, FBOs. (required)
• Experience with crew scheduling and travel arrangements. (recommended)
• Familiarity with travel and hospitality online booking tools and with the technology industry in general. (recommended)
• Familiarity with travel Global Distribution Systems, like Sabre, Travelport or Amadeus, including formats, queues, customer profiles etc. (recommended)
• Knowledge of international and domestic airline reservations processes. (recommended)
• Experience in technical support and…