Professional Services Consultant - Modern Workplace

Summary

Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients.

• Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.
• Satisfies client technology services and solution requirements using best practices to: design, plan, implement, validate and test, document, provide knowledge transfer, troubleshoot, support.
• Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
• Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.
• Works with RMO and PMO in scheduling and managing engagements.
• Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.
• Responsible for product evaluation, process improvement, and practice refinement activities on occasion.
• Establishes relationships with clients by demonstrating strong listening skills and builds credibility and trust by delivering what has been promised within established time frames.
• Maintains focus on client satisfaction and expectation management.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

• Education:
  
  Bachelor's Degree in a related field.
• Experience:
  
  5+ years delivering Microsoft technologies, including infrastructure migrations, troubleshooting, implementation, configuration, and support.
• Strong experience in:
  Microsoft 365 collaboration and productivity;
  Microsoft Teams;
  Exchange Online;
  SharePoint Online;
  One Drive for Business.
• Identity and Access Management:
  Microsoft Entra l Access, MFA, SSPR, identity governance concepts.
• Microsoft Entra Connect Sync / Microsoft Entra Cloud Sync and Active Directory Domain Services, including upgrades, migrations, GPOs, and hybrid identity integration; AD FS experience.
• Endpoint Management and Security:
  Microsoft Intune, Microsoft Configuration Manager, Windows device enrollment, compliance policies, configuration profiles, application deployment, Microsoft Defender capabilities.
• Microsoft Purview and Information Protection:
  Sensitivity labels, data classification, and data protection concepts.
• Data lifecycle management, retention, and compliance related capabilities.
• Messaging and migration:
  Exchange migrations from on-premises Exchange to M365, and hybrid Exchange environments; tenant‑to‑tenant, mailbox, collaboration, and identity related migration experience.
• Core Infrastructure and Automation:
  Power Shell scripting and automation; strong DNS and DHCP understanding; advanced Microsoft Excel skills.
• 2+ years of consulting experience focused on Microsoft solutions, including client‑facing delivery, requirements gathering, implementation, documentation, knowledge transfer, and expectation management.
• Additional experience in one or more of the following:
  Microsoft Azure IaaS and PaaS;
  Azure landing zones, governance, migration, and security fundamentals; migration tools (Quest On Demand Migration, Quest Migration Manager, Bit Titan Migration Wiz); load balancer technologies;
  Microsoft Copilot, Copilot Studio;
  Power Platform exposure.
• Proficient use of all Microsoft Office applications.
• Certifications (any one of the following):
  Microsoft 365 Certified:
  Administrator Expert;
  Microsoft 365 Certified:
  Endpoint Administrator Associate;
  Microsoft 365 Certified:
  Teams Administrator Associate;
  Microsoft Certified:
  Identity and Access Administrator Associate;
  Microsoft Certified:
  Information Security Administrator Associate;
  Microsoft Certified:
  Security, Compliance, and Identity Fundamentals;
  Microsoft Certified:
  Azure…