IT​/OT Infrastructure Manager

We’re seeking an IT Infrastructure Manager to lead and evolve the technology foundation that enables a positive, reliable, and productive end‑user experience for all Re:

Builders. This role blends deep infrastructure expertise with strong people leadership
, emotional intelligence, and a continuous‑improvement approach.

The ideal candidate is resilient, empathetic, and outcome‑driven—someone who can balance operational excellence with long‑term architectural thinking while building trust across IT and the business.

• Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service‑oriented culture
• Manage staffing, scheduling, priorities, performance reviews, and professional development plans
• Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed

• Oversee all infrastructure operations, processes, and service delivery
• Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs
• Own and lead critical incident management processes and post‑incident improvements
• Support the team with incident resolution, service requests, and project execution when needed

• Design, review, and approve infrastructure architectures using a collaborative, business‑aligned approach
• Lead design, build, test, and support activities for infrastructure solutions across the enterprise
• Ensure infrastructure standards, patterns, and documentation are current and effective

• Define, validate, and communicate important infrastructure metrics and performance indicators
• Drive continuous improvement across people, processes, and systems using data‑driven methods
• Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively

• Contribute to IT planning, budgeting, forecasting, and vendor management
• Ensure infrastructure aligns with security, compliance, and regulatory requirements
• Monitor end‑user satisfaction and feedback, translating insights into actionable improvements

• Bachelor’s degree in Information Technology or a related field, or equivalent practical experience
• 7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure
• 5+ years of experience leading and managing infrastructure teams
• Current IT industry certifications are a plus

• Servers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper‑V
• Cloud Platforms: Microsoft Azure, AWS, Google Cloud
• Core Services: Active Directory, DNS, DHCP, file/print, certificates, identity services
• Storage, Backup & Recovery
• Complex Environments: Multi‑tenant, multi‑cloud, multi‑domain, multi‑forest
• Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune
• Microsoft 365 & End‑User Technologies: Exchange, SharePoint, Teams, One Drive, Office, Copilot, Windows OS, Defender, MFA, Authenticator
• Networking: Firewalls, switches, routers, access points, cabling;
  Fortinet platforms
• Data Center Operations: Racks, cabling, power, cooling, fire suppression
• Monitoring & Alerting: Including preference for automated remediation
• Patch & Asset Lifecycle Management

• Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS Gov Cloud, FedRAMP)
• Familiarity with CAD systems
• ITIL processes and service management concepts
• Experience employing AI tools to streamline and improve IT operations
• Strong documentation skills (architecture, policies, runbooks, procedures)
• Demonstrable ability to develop teams, hold accountability, and create an outcome‑driven culture
• Proven ability to learn new technologies quickly and apply them effectively

• Working knowledge of Lean Manufacturing principles
• Experience in manufacturing environments and OT networking

Location
:
Merrimack, NH (hybrid – 3 days onsite / 2 days remote). Candidates must be local to the Merrimack, NH area or willing to relocate.

Compensation Structure
:
The base salary range for this position is…