Freight Support Specialist

Job Description

The Freight Support Specialist (FSS) is a role that combines activities relating to Delivery Support and Freight Audit responsibilities. This position operates with a high degree of autonomy, escalating only complex or exceptional issues for management review.

The Freight Support Specialist (FSS) supports both internal Sales teams and external customers by managing a wide range of freight-related inquiries and cases. The role requires strong knowledge of transportation processes, auditing practices, and regulatory considerations. The environment is fast‑paced and deadline‑driven, requiring a high level of accuracy and attention to detail.

• Serve as a primary point of contact for freight‑related inquiries.
• Manage a broad range of customer service issues, from routine requests to complex freight cases.
• Coordinate shipment re‑routes and arrange carrier pickups, including heavyweight shipments.
• Provide freight quotes, routing guidance, and shipping solutions as needed.
• Negotiate with vendors and carriers to resolve service or cost‑related issues.
• File freight claims with all carriers for damage, lost shipments and missed deliveries.
• Work directly with sales and customer service for proof of deliveries, tracking numbers, address corrections and short shipments.
• Daily communication with our TIDC for any freight and carrier‑related issues or questions.
• Communication as needed with Connection Finance team around freight, invoicing, claims or accessorial charges.
• Administration of cargo insurance processes, including coordination, claims handling, and resolution as needed.
• Educate and support Sales teams and vendors by providing guidance on freight fundamentals, policies, and best practices.
• Support cross‑functional teams with freight‑related projects and initiatives.
• Establish relationships with vendor and distribution contacts.
• Provide procedural guidance and training to necessary team members across the organization.
• Participate in departmental meetings, team discussions, and ongoing training programs.
• Crosstrain across FTL, LTL, and Parcel functions to support broader logistics operations.

• Proficiency in Microsoft Office (PowerPoint, Word).
• Intermediate Excel skills (VLOOKUP, pivot tables).
• Ability to navigate multiple systems and web‑based applications.
• Experience with ERP systems (e.g., JD Edwards).
• Strong attention to detail and accuracy.
• Ability to audit, analyze, and resolve freight billing issues.
• Understanding of transportation concepts (LTL, FTL, Parcel) and geography.
• Ability to manage multiple priorities in a dynamic environment.
• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Ability to collaborate effectively across all levels of the organization.
• Strong listening skills with the ability to assess and anticipate needs.
• High level of organization and documentational skills.

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.