Crew and Shift Leader

Auntie Anne's - Crew and Shift Leader (Merrimack Premium Outlets)

Auntie Anne’s is known for its homemade, freshly baked, golden brown soft pretzels served with a smile. This position is part of the largest and fastest growing domestic franchise partner of Auntie Anne’s Pretzels, Chestnut Land Company.

• $14.00-$15.50/hour + tips (average $2-3/hour)
• Mall hours; no late nights or early mornings
• Paid training
• Potential eligibility for benefits (Health, Dental, Vision, Life Insurance, 401k)
• Opportunities to advance within the company

Crew members strive to deliver a high‑quality experience on behalf of Auntie Anne’s Pretzels by preparing, making, and serving all products while working collaboratively with other staff.

• Responsible for prepping, baking, and serving pretzels and other products.
• Greets customers and takes orders in a friendly, efficient, and accurate manner.
• Minimum age requirement: 16.

The Shift Lead directs store operations in the absence of the General Manager and Assistant Manager, ensuring the highest standards of food quality, service, cleanliness, and safety.

• Responsible for prepping, baking, and serving pretzels and other products.
• Greets customers and takes orders with friendliness, efficiency, and accuracy.
• Monitors breaks, overtime, and scheduling for employees.
• Assists with training new employees.

Chestnut Land Company is a franchisee of Auntie Anne’s and Cinnabon, founded in 1994. Headquartered in Boardman, Ohio, we operate over 100 locations in 14 states, including prestigious indoor and outdoor malls and outlet centers. We are industry leaders dedicated to memorable customer and employee experiences.