Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The Lead Supervisor is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our company’s business:
Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, representing Coach at the highest standards and showing the ability to adapt to all roles within the store environment.

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model and develop the team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results‑driven through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales (Productivity Management).
• Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
• Build credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results.
• Create positive impressions with store team and customers by presenting yourself professionally in line with Coach’s Guide to Style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Be sensitive to customer and team needs and tailor approach by reading cues.
• Be solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
• Develop product knowledge and stay aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
• Welcome feedback and adapt behaviors; create short‑ and long‑term goals to achieve personal metrics and performance development.
• Provide regular constructive feedback to others; coach performance to a higher standard.

• Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business, both seamlessly and proactively.
• Demonstrate strong business acumen.
• Interact and communicate with supervisors on a regular basis; remain adaptable, flexible, calm and professional.
• Maintain interior and exterior upkeep of the building in partnership with corporate office.
• Use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
• Adhere to all applicable Coach retail policies and procedures, including POS and Operations procedures.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual and team goals.
• Ensure all daily tasks are completed without negatively impacting service of Coach standards.

• Experience: 1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail environment; knowledge of fashion trends and competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie‑talkie, reading price and product release sheets.
• Physical: Ability to work at a fast pace;…