Ugg Sales Lead w​/Keys, UGG

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it’s your job to create the best possible customer experience, stay current on all products, promotions, and marketing initiatives, and engage with customers while communicating UGG’s sustainability initiatives and social and ethical commitments. You operate as part of a dynamic team and cooperate to achieve business goals.

As an UGG Sales Lead with Keys, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously as they enter the store, address all questions accurately, and communicate the return policy effectively.

You maintain a positive, cheerful attitude with customers and team members, promote the store and brand image in all interactions, adhere to the dress code, and provide exceptional service to both in‑store customers and those who call on the phone.

Beyond the sales floor, you operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandise meets visual merchandising standards. You maintain a clean, well‑organized back‑stock area and employee break area, perform daily vacuuming, sweeping, and dusting, practice safety‑consciousness, and respond to theft in accordance with our policies. You promote a positive work environment, recognize outstanding performance, and maintain a respectful workplace.

• Ensure the highest level of customer service possible, as outlined in our Service Training Program
• Prioritize brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi‑task in a fast‑paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

• Two (2) years of retail store experience preferred
• High School Diploma
• Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to team members and customers
• Highly motivated team player and self‑starter
• Excellent team building skills
• Ability to multi‑task in a fast‑paced environment

• Flexibility of schedule and hours to meet the needs of the business
• Physical ability to stand for extended periods
• Proficient in Microsoft Office suite of tools and applications
• Valid driver’s license

As part of our UGG Family, you belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to recognize the important role each person plays in the Deckers Brands mission, including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.