IT Systems Support Analyst

Airbus U.S. Space & Defense, Inc offers advanced solutions to meet the most complex U.S. defense, security, space, and intelligence requirements. Celebrating over 50 years in the US, we remain a trusted government partner, leveraging world-class satellite, laser communication, rotor and fixed wing solutions to help our national security, defense and space focused customers meet their missions.

Responsible for providing world-class assistance and support to our end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This role will also involve inventory management and hardware recycling.

• Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.
• Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).
• Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.
• Document all support incidents, track resolutions, and elevate complex issues to senior technicians or IT specialists.
• Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools.
• Assist users with password resets and account lockouts, maintaining a secure password reset process.
• Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors.
• Effectively communicate with senior IT staff regarding Active Directory issues that require further expertise.
• Windows Device Management:
• Configure new employee devices with necessary software, accounts, and security settings.
• Maintain and deploy standardized system images for consistent configuration across devices.
• Keep device drivers updated to ensure optimal performance and security.
• Apply critical Windows updates and security patches in a timely manner.
• Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards.
• Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.
• Maintain an inventory of network printers and toner cartridges.
• Maintain accurate records of all IT hardware and peripherals.
• Track device life cycles and schedule replacements.
• Coordinate secure data wiping and proper disposal of retired hardware.
• Implement eco-friendly recycling practices for obsolete equipment.

Bachelor's degree in Computer Science from an accredited college/university or equivalent experience.

• 3-5 years of desktop support experience in a business or corporate environment.
• Knowledge of Office 365 Administration, scripting (e.g., Power Shell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements.
• Experience with network printers.

• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills.
• Competent in the latest Windows and Microsoft Office suite of products.
• Demonstrated ability to prepare and maintain documentation.
• Demonstrated ability to provide advanced desktop hardware and software support.
• Understanding of HTTP, TCP/IP, and related protocols.

• 10% Domestic and International
• Active U. S. Passport strongly preferred.

• Must be U.S. Person under ITAR regulations.

• Eligibility to receive a DoD SECRET clearance preferred.

• Willingness to work flexible hours.

• Onsite: 90%
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings throughout the business day and after hours as required.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms throughout the business day and after hours as required for meetings, telecons, telephone.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications daily.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment throughout the business day and after hours as required.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs as required.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs as required.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and…