Lead Driver

The Lead Driver is responsible for supporting the daily operation of the CSS/Blue Origin shuttle service while serving as the primary liaison between drivers, management, facilities, and Blue Origin. This position requires strong communication, leadership, organization, and a commitment to safety and customer service.

The Lead Driver will assist with driver support, scheduling, safety communications, employee concerns, training, supplies, and on-site operational needs.

• Serve as a primary point of contact and liaison with Blue Origin regarding shuttle service operations.
• Communicate important updates, schedule changes, driver concerns, and operational needs to management and facilities.
• Use the QR communication app to report and communicate driver safety updates, notifications, and facility-related concerns.
• Ensure customer requests and operational needs are communicated and addressed promptly.

• Participate in a 24-hour, 7 day a week on-call operation as part of the shuttle service contract.
• When assigned to on-call coverage, the Lead Driver must be available and respond immediately to calls, messages, and operational concerns.
• If an on-site issue requires assistance while on call, the Lead Driver must report to the site to provide support.
• For safety reasons, the Lead Driver cannot perform driving duties and on-call responsibilities simultaneously.

• Work two 8-hour driving shifts per week to remain familiar with day-to-day shuttle operations and provide on-site support.
• Driving shifts will be scheduled on Monday, Tuesday, Wednesday, or Thursday, based on operational needs.
• The Lead Driver's schedule must be coordinated with the Manager's schedule to ensure appropriate on-call coverage.
• Maintain a strong understanding of shuttle routes, customer expectations, driver procedures, and site requirements.

• Serve as the first point of contact for driver schedule changes, rescheduling, leave requests, vacations, and call-offs.
• Assist with finding appropriate coverage when drivers are unavailable.
• Check in regularly with drivers to ensure operations are running smoothly and identify any concerns or assistance they may need.
• Assist employees with questions, concerns, and operational issues.
• Help ensure drivers are following company procedures and meeting customer service expectations.

• Provide coverage and operational support when the Manager is out of the office due to PTO, vacation, illness, or other approved leave.
• Assist with day-to-day operational decisions within the scope of the Lead Driver role.
• Communicate important issues to management in a timely and professional manner.

• Monitor weather and safety conditions that may affect shuttle operations.
• Communicate safety updates and weather-related concerns to drivers and management.
• Assist drivers with safety-related questions or concerns while on site.
• Report any safety or operational concerns immediately.
• Be prepared to respond on site when circumstances require additional support.

• Check the supply cabinet at the on-site refueling station regularly.
• Use the Procure Desk to request and obtain supplies needed for shuttle operations.
• Help ensure drivers have the necessary supplies and resources to perform their duties effectively.

• Assist with on-site training and orientation for new drivers.
• Help new hires become familiar with shuttle procedures, site expectations, safety requirements, and customer service standards.
• Support management with ongoing driver training as needed.

• Must be comfortable using Microsoft Excel, Microsoft Word, and Microsoft Teams.
• Maintain accurate schedules, communications, and operational information.
• Communicate clearly and professionally through phone, email, Teams, QR applications, and in-person interactions.
• Strong written and verbal communication skills are essential.

• Strong leadership and communication skills.
• Excellent organization and time-management abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to respond quickly and appropriately to operational issues.
• Strong commitment to safety and customer service.
• Ability to work independently while also supporting the management team and fellow drivers.
• Must be dependable, flexible, and willing to assist when operational needs arise.
• Must understand that communication, professionalism, and clear wording are critical to the success of the team and the shuttle service.

The Lead Driver position is a critical operational support role. Because the shuttle contract operates 24 hours a day, 7 days a week, the Lead Driver must understand the expectations associated with on-call coverage and be prepared to respond immediately when assigned.

Safety is the top priority. The Lead Driver must never attempt to perform driving duties while…