Event Service Manager

Company Overview

WHAT IS THE WOOL FACTORY? The Wool Factory is a historic textile mill that was first built over 200 years ago. Currently operating as an event venue, The Workshop (coffee, wine, pastries), Broadcloth (our high end dining experience).

We are looking for people to join our seasonal event staff. We seek to build a diverse, vibrant and creative team of individuals that will help us strengthen our brand with their unique experience. New hires will be trained and all experience levels welcome.

A successful Wool Factory Event employee loves serving and being around people and align with our company’s core values :

• POSITIVITY | We choose to acknowledge the good in our surroundings. We take the time to share that positive outlook with our coworkers, and those we serve.
• RESPECT | We are considerate and empathetic towards others. We see the equal value of every person on our team.
• INITIATIVE | We strive to be the best versions of ourselves in order to provide excellent experiences and products. We are accountable for our individual actions and attitudes.
• COLLABORATION | We work as a team to achieve our common goals. We understand that we are most successful when we work together.

We are seeking an experienced Event Service Manager to lead the front of house team of The Wool Factory Events. The ideal candidate will be a dynamic leader with a passion for hospitality, service excellence, capable of elevating the team, while driving operational efficiency and client experience.

Maintain the highest standards of service, and exemplify delight is “unreasonable hospitality”. Regularly assess service delivery and implement strategies for improvement.

Oversee service operations. Streamline operations for efficiency without compromising service quality. Ensure all service operations comply with health and safety regulations, as well as liquor licensing laws.

Notice and adjust in real time details that others may never see, or before they become an issue.

Hire, train, schedule, lead, manage, and hold accountable the front of house Event team, fostering a culture of excellence, collaboration, and continuous improvement. Plan and implement onboarding and training programs to enhance staff skills and knowledge.

Serve as the senior point of contact for guest feedback and complaints, ensuring issues are resolved promptly and satisfactorily. Cultivate an environment where guest feedback is valued and used to enhance service.

Oversee inventory management, including ordering and stock control, to ensure we are adequately supplied without excess wastage.

Monitor and manage labor costs, operational service expenses, and inventory to ensure profitability.

Work with other brand managers and be available and flexible to support them when able.

• A minimum of 3 years of experience in service management within the hospitality industry, with a proven track record in high-volume environments.
• Bachelor's degree not required but is preferred.
• Demonstrated leadership skills with the ability to manage and motivate a diverse team.
• Strong operational acumen, with experience in labor management and cost control.
• Exceptional customer service skills, with the ability to resolve issues efficiently and maintain high guest satisfaction.
• Knowledge of health and safety regulations, as well as licensing requirements for food and beverage service.
• Excellent communication and interpersonal skills, capable of working effectively with staff, guests, and other department heads.
• Flexibility to work a varied schedule, including nights, weekends, and holidays, as required by the demands of the business.

This role requires being on site, managing all events with the support of event captains as needed. Events under 50 people may be delegated to event captains if the Event Service Manager exceeds agreed upon hours in a work week. This role is substantially busier during specific months of the year, and will allow for a flexible schedule during slower months to…