Restoration Technician

Job Description

The Restoration Technician plays a key role in restoring homes affected by fire or flood, ensuring customers can safely return to their properties as quickly and confidently as possible. The role focuses on delivering high‑quality mitigation, restoration, and customer care that supports insurer expectations and provides a smooth, reassuring experience for affected homeowners.

• Accurate and Insightful Damage Assessment:

  Assess the extent and type of fire or water damage to enable clear, accurate restoration decisions.

• Efficient and Effective Restoration Planning:

  Develop and deliver safe and practical restoration plans to ensure a smooth and prompt handover to the reinstatement team.

• High-Standard Water and Fire Mitigation:

  Perform mitigation tasks such as water extraction, wet and contaminated material strip‑out, soot decontamination, and drying equipment setup.

• Clean, Safe, and Habitable Environments:

  Complete decontamination, sanitising, deodorising, and debris removal to restore safe conditions of properties.

• Clear, Accurate Documentation:

  Maintain a detailed log of works completed including recording accurate moisture readings, update insurance systems, produce floor plans, and support claim processes.

• Positive and Supportive Customer
  
  Experience:
  
  

  Communicate clearly with customers, adjusters, and colleagues, providing reassurance and updates.

• Consistent Safety and Compliance Adherence:

  Follow safety protocols and PPE requirements, ensuring a safe working environment.

• Full clean manual driving license
• Experience with in flood and fire restoration
• BDMA and / or IICRC certifications (desirable)

• Annual Pay Review
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Full Uniform
• Eye Test