Vehicle Damage Assessor; VDA)

£40 – 50, 000 per annum plus benefits
(dependent on qualifications & experience)

About us

Modern repair centres. Consistent work volumes. Investment in technology and training. Genuine career progression opportunities.

As an experienced Vehicle Damage Assessor (VDA), you understand that accurate assessment is the foundation of every successful repair. At The Vella Group
, we're committed to providing our teams with the tools, systems and support they need to deliver exceptional results. We continually invest in our people, repair centres and operational processes to ensure we remain at the forefront of the accident repair industry.

With over 30 years of experience and a growing network of repair centres across the UK, we've built our reputation on quality, expertise and outstanding customer service. We recognise that skilled Vehicle Damage Assessors play a critical role in the repair journey, helping to ensure repairs are completed efficiently, accurately and to the highest possible standards.

Whether you're looking to further develop your estimating expertise, work within a fast-paced and professional repair environment, or join a stable business with ambitious growth plans, The Vella Group offers an opportunity to build a rewarding long-term career.

Join us and become part of a team that's helping shape the future of accident repair.

What You'll Be Doing

As a Vehicle Damage Assessor (VDA), you'll be responsible for producing accurate repair assessments and acting as a key point of contact between customers, insurers and operational teams. Your expertise will ensure repairs are correctly scoped, costed and managed throughout the repair process, helping to deliver excellent customer outcomes and efficient workshop performance.

• Working within a modern, well-equipped repair centre, you'll use your technical knowledge, estimating experience and attention to detail to support right-first-time repairs and maintain our commitment to quality.
• Producing accurate and comprehensive repair estimates using Audatex.
• Assessing vehicle damage and identifying all repair requirements to ensure repairs are correctly costed and authorised.
• Managing repair estimates throughout the repair lifecycle, updating costs and repair methods where required.
• Utilising E-Scribe and other company systems effectively to document assessments and maintain accurate records.
• Understanding and applying customer and insurer requirements, service level agreements and repair standards.
• Liaising professionally with customers, insurers, engineers and internal teams throughout the repair process.
• Communicating effectively with Production Managers, Technicians and Parts Teams to support efficient workflow and minimise delays.
• Identifying opportunities to improve efficiency, accuracy and customer service.
• Ensuring all work is completed in accordance with company procedures, industry standards and manufacturer repair methods where applicable.
• Taking pride in delivering high standards of accuracy, professionalism and customer care.

About You

We're looking for an experienced and motivated Vehicle Damage Assessor who thrives in a fast-paced accident repair environment and takes pride in delivering accurate assessments and excellent customer service.

The ideal candidate will have:

• Previous experience working as a Vehicle Damage Assessor, Estimator or similar role within an accident repair centre or bodyshop environment.
• Strong working knowledge of Audatex and repair estimating processes.
• Experience using E-Scribe or similar insurer management systems.
• A sound understanding of vehicle construction, repair methods and accident repair processes.
• Strong communication and interpersonal skills, with the ability to build positive relationships with customers,…